JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful retail apprenticeship programme. Job description The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do? A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include: Interpreting customer concerns and comments and liaising with Service Technicians. Booking/scheduling vehicle services. Liaising with customers about any additional work required. Estimating time and costs associated with repairs. Handling customer complaints. Responding to customer requests. Tracking the vehicle through the workshop. We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location Qualifications required GCSE grades 9 – 3 (A – D) or equivalent in English, Maths and two other subjects are required. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - D or above in English, Maths and either a Science or Technical subject. 'Equivalent' grades include: BTEC first diplomas and certificates OCR Nationals Key Skills Level 2 NVQs Essential Skills (Wales) Functional Skills Level 2 Core Skills (Scotland) We accept predicted grades and conditional offers can be made based on predicted grades. Personal qualities As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include: A willingness to learn Teamwork Quality focus Personal responsibility and resilience Problem solving