Job Description
The Hotel:
Aspect Hotel Dublin Park West is situated within the award-winning Park West Business Campus, near the city and all the major road networks. Access to and from the hotel is effortless and well located within just four miles West of Dublin City Centre. Access to the city is made easy by the local commuter train which takes just 8 minutes and there is also a regular bus service from outside the hotel. It’s the ideal spot for people travelling for business or leisure, offering 141 guest bedrooms and serviced apartments as well as excellent conference facilities. We offer warm and friendly service to all our guests and strive to create a work environment of trust, professionalism, collaboration and camaraderie.
The Role
The role
As the first person to greet our guests, the hotel receptionist role is key in setting a welcoming tone for every guest on behalf of the entire team in the hotel. We are an experienced, enthusiastic team of hospitality professionals and if you join us you can expect to work in a professional environment where the focus is on collectively delivering the highest levels of customer care for our guests.
Ability to communicate fluently in English and a friendly manner are important skills for this role.
This is a full-time permanent role. Aspect Hotel Park West is a 24/7 operation, so this role will be 5 days over 7 and involve morning, middle and evening shifts & weekend work. However, as a company we are keenly aware of the need to balance work with life outside of work, so we are open to finding working time solutions that will suit all – feel free to talk about your needs in your application.
About The Role
What’s involved in the role:
* Greeting guests in a warm, friendly manner.
* Checking in and out guests professionally.
* Answering switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.
* Taking reservations with care, noting any special requests.
* Informing the guests about all hotel facilities and those locally available to enhance their stay.
* Ensuring that billing is completed correctly.
* Dealing with any guest feedback, queries and suggestions quickly and efficiently.
Is this role for you? Here are the key criteria we are looking out for:
For this role it is important that you have at least two years of experience as a hotel receptionist .
Experience with the Opera system would be ideal, but isn't 100% essential as training can be provided.
Working in a hotel reception involves a lot of multi tasking - you would have to be comfortable with that.
As the role involves processing detailed information, the ability to focus and record detail is very important.
Being fluent in English is essential for this role.
A welcoming and friendly, happy and caring disposition is very important.
Why work with us?
We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We are not a wedding/function hotel so late hours are not the norm. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required and can offer those as part of PREM Group.
Skills Needed
About The Company
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
Company Culture
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Desired Criteria
* Previous experience of using Opera.
Required Criteria
* Previous experience of two years in a hotel reception role.
Closing Date Wednesday 31st December, 2025