Aftersales Manager
Mercedes-Benz of Guildford
An opportunity has arisen to join us as an Aftersales Manager at our Guildford site. The purpose of the role is to ensure the smooth running of the Service & Parts Department on a day to day basis, to maximise sales and profit opportunities and to deliver the Mercedes-Benz experience.
The role of the Aftersales Manager is to develop the aftersales strategy for the site, focusing on capturing all available revenue streams along with the development and utilisation of the Aftersales Team to achieve the business objective. A big part of this role is to ensure that Mercedes-Benz UK standards are met and legal regulations are complied with.
Main Duties and Responsibilities
· Ensure that all areas of responsibility achieve and maximise profit margins within their objectives/annual budget.
· Lead and motivate the After Sales team taking steps to create a professional and customer focussed environment.
· To continually review the financial situation, examining all accounts, daily and weekly operating controls and dealer composite figures along with franchise/industry KPI's, taking corrective measures and actions as deemed necessary.
· Monitoring compliance with all statutory regulations and ensuring Mercedes-Benz quality and service standards are being met.
· Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
· Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the market place.
· Ensure Company HR policies are followed correctly.
· Ensure that area of responsibility complies with relevant legislation on consumer law, trade descriptions, FSA Regulations for insurance etc.
· Ensure that steps are taken to provide safe working processes are followed and provision of H&S legislation is complied with.
Hours: Monday – Friday 08:00 – 18:00, – 45 hours per week
A Company Car will be provided as part of a remuneration package.
Salary: Up to £60,000 basic, OTE up to £80,000
The ideal candidate will have previous experience as an Aftersales or Service Manager.
Competitive salary and commission package.
Job Type: Full-time
Pay: Up to £80,000.00 per year
Ability to commute/relocate:
* Guildford GU1 1RU: reliably commute or plan to relocate before starting work (required)
Experience:
* aftersales manager: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person