About the role
Corp Networking Ltd is a well-established Managed IT Service Provider delivering IT support and infrastructure services to a diverse portfolio of clients across multiple sectors. We are seeking a motivated and personable 1st Line IT Support Engineer to join our helpdesk team.
In this role, you will serve as the first point of contact for our clients, triaging and resolving technical issues efficiently while maintaining a high standard of customer service. This is an excellent opportunity for someone looking to build a career within a fast-paced, client-focused MSP environment.
Key responsibilities
* Act as the first point of contact for inbound client support requests via telephone, email and ticketing system
* Log, categorise and prioritise incidents and service requests in line with agreed SLAs
* Diagnose and resolve hardware, software and connectivity issues for end users
* Support Microsoft 365 environments including Exchange Online, Teams and SharePoint
* Carry out user account administration via Active Directory and Azure AD
* Escalate unresolved incidents to 2nd Line engineers with clear and thorough documentation
* Maintain accurate records of all interactions and resolutions within the ticketing system
* Contribute to the internal knowledge base with solutions and workarounds
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