The Company Grant & Stone Plumbing Join our team at Grant & Stone Plumbing, a respected independent builder’s merchant serving the Southeast since 1987. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We’re expanding our team at our Abingdon Branch and are looking for a dependable Warehouse Operative to help us continue delivering excellent service to our trade and retail customers. The Role We are seeking a motivated Warehouse Operative / Van Driver / Trade counter Assistant to join our team in Abingdon Grant & Stone Plumbing. As a Warehouse Operative / Van Driver / Trade counter Assistant, you will play a crucial role in managing inventory, handling materials, and ensuring timely deliveries. If you are someone who thrives in a fast-paced environment and enjoys working as part of a team, we welcome you to apply for this exciting opportunity Warehouse Duties Operate forklift equipment to move and store materials Utilise the Warehouse Management System to track inventory and orders Perform tasks, including heavy lifting to load and unload goods Handle procedures with care and attention to detail Conduct basic math calculations for inventory counts and order verification Assist in sending and receiving processes Collaborate with team members to efficiently load and unload Driving Duties Deliver building materials to customers using a company van (3.5t or similar), ensuring safe and legal driving at all times. Plan efficient delivery routes in line with schedules provided. Ensure all goods are correctly loaded, secured, and signed for. Provide excellent customer service upon delivery, resolving minor queries where possible. Undertaking various other driving jobs required in relation to the efficient operation of the business. Assisting in the yard area with deliveries and assisting customers where necessary. Counter Duties Dealing with orders and enquiries received from customers and potential customers who attend the branch, whether they report directly to the trade counter, or present themselves anywhere else on the Company’s premises. In particular, offering direct assistance to customers. Processing customer telephone orders that come into the branch. Offering a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction. Adopting a pro-active approach to maximise sales to existing customers. Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible. Resolving customer queries, investigating complaints, and resolving these as soon as possible. Where appropriate, renegotiating product standard price, and considering special prices when necessary to maximise product sales. Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes. Attend training relating to the role if requested by the Company. Observe strict adherence to the Company’s health and safety procedures at all times. Requirements Full UK Driving Licence Product Knowledge Excellent customer service skills Excellent communication skills and the ability to communicate at all levels Self-motivated with a can-do attitude Strong team player who works as part of a team and independently The Working Hours Week:1 Monday to Friday 07:30 - 17:15 Week:2 Monday to Friday 07:30 - 17:15 Saturday 08:00-12:00 The Rewards At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits: Competitive salary Pension scheme and paid holidays Supportive team and positive work environment Career development and training opportunities Staff discount on building materials Employee assistance programme Perks Membership (Discounts available in a variety of retailers) Branded Uniform If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Grant & Stone Plumbing apply now for the Warehouse Operative / Van Driver / Trade counter Assistant position. Join us in our mission to deliver excellence in the Builders Merchant Sector.