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About The Role
As an Installation Administrator Apprentice based in York, you will undertake a Level 3 Business Administrator course which will be part of your working hours with on-programme support. You will gain experience as a pivotal point of contact for our customers, supporting Installation and Building Managers, and engaging directly with customers. Responsibilities include:
1. Engaging with customers to ensure they are fully informed of their project progress.
2. Coordinating with internal and external stakeholders to resolve customer queries.
3. Organising and managing builders and subcontractors, including handling communications.
4. Developing and maintaining excellent relationships to enhance customer satisfaction.
5. Producing timely and accurate KPI reports and managing office administration tasks.
6. Keeping up to date with product knowledge and industry guidelines.
7. Ensuring all customer interactions are handled efficiently and effectively.
What We Are Looking For
* Knowledge of the home improvement and building industry is a plus but not essential, as full training is provided.
* Good planning and organisational skills to manage tasks efficiently.
* Excellent communication skills and the ability to build strong relationships internally and externally.
* A proactive, motivated individual eager to embrace challenges and develop further.
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