,withrealscopetoshape,develop,andcontinuouslyimprovetheserviceoffering.
KeyResponsibilities:
Primarypointofcontactonsiteforourclient.
Staffleadershipandmentorshiptotheonsiteteam/sandrota.
Providecomprehensivereportingtotheservicedeliveryandaccountmanager.
Providingaseniorleveloftechnicalsupportatthepointofescalation.
OperationalCoordinationbetweenteamsincludingthetechnicalhelpdesk,fieldservice,projectsteamsandclientliaison.
Toworkwithtechnicalteamstoprovideaccuratetechnicaladvicewhenrequired.
Tocarryoutdetailedregularroomchecks.
MeetingroomsupportforVIPs.
Coordinationofsoftware/firmwareupgrades.
ProvidetechnicalsupporttoAV/VCusers.
Supportingvideoconferencecallsincludingliaisingwithremoteofficesinrespecttothesetupandrunningofvideoconferencecalls(technologiesincludePrimeVideo/Intercall
o /BlueJeansandWebEx).
Toassist/managewithallads/moves/changes(smallworks)onsite.
Toensureanychangesareimplementedseamlesslyaspertheagreedrequirementandwithminimalimpactonthebusiness.
ToensureusersaretrainedintheoperationofAV/VCtechnologiesdeployedtosite.
Toidentifyandevaluategapsinhowtheclientusesthetechnologyandmakeappropriaterecommendationstotheclientforanyfuturechangesthatwouldprovidefurtherbenefits.
Tomonitorthequalityoftheservicesdeliveredviathetechnologydeployed.
Toundertakemanufacturertrainingcoursesasappropriatetoensureknowledgebaseismaintained.
Toensureallbreak-fixactivitiesarecarriedoutunderthecontractedtermsandwithintheagreedSLAs.
Toarrangeallpreventativemaintenanceactivitiesandproduceviahelpdesktheappropriatereportsdetailingworkscarriedoutandanykeyactivities/concernsthatmayrequirefurtherattendance/consideration.
Liaisewithandmanage3rdpartysuppliers.
Manageconsumablesandstockholdingofonsitespares.
Managemeet&greetserviceasrequiredtoassistallmeetingsthatrequireAV/VCtechniciansupport.
Managerotasandjuniortechnician.
ToensureallassociatedactivitiesthatcomprisetheAVservicearedeliveredseamlesslyandwithmaximumefficiency.
Tobeapointofescalationthroughtotheaccountmanager.
Toadviseandreportontheservicedeliverytotheaccountmanagerand/orclientsmanagementteam.
Toensureservicesaredeliveredinlinewithclientpolicies(CSR/environmental/security)andstrategies.
Desirableskills:
Excellentcommunicationsskills.
KnowledgeofcurrentAVandVCequipmentandsystems.
Practicalknowledgeofprojectdeployment.
Manufacturerstraining.
Relevanttechnicalaccreditations.
JBRP1_UKTJ