About the Role
As Operations Director, you will lead the service and systems operations across the UK, Ireland, and Nordics for our HVAC-R, Fire Suppression, and Building Automation domains. Reporting to the General Manager for UKI&N, you’ll be a key member of the Building Technology & Solutions leadership team, driving operational excellence and profitable growth in alignment with our strategic goals.
Key Responsibilities
* Lead and align service and systems operations with our operating model.
* Build and scale operational capabilities to enhance performance, accountability, and customer satisfaction.
* Partner with EMEA Operational Excellence teams to deliver consistent, high-quality execution.
* Drive margin expansion and process improvements to support sustainable growth.
* Oversee project delivery from inception to completion, ensuring timelines and budgets are met.
* Ensure compliance with industry standards and regulations.
* Leverage data analytics and automation to optimize operations.
What We Offer
* Competitive Compensation: Attractive salary package aligned with experience and performance.
* Comprehensive Benefits: Including car options, pension, life assurance, employee assistance program, referral incentives, and exclusive discounts.
* Learning & Development: Access to extensive product training and cross-functional development opportunities.
* Supportive Culture: A collaborative and inclusive work environment that values innovation and teamwork.
* Commitment to Safety: A strong Zero Harm policy embedded in our operations.
* Diversity & Inclusion: Active business resource groups and a culture that celebrates diverse perspectives.
What You Bring
* Proven track record in operational leadership within install & service businesses.
* 20+ years of experience managing senior teams, with recent leadership roles in UKI and ideally the Nordics.
* Deep technical expertise in HVAC-R, Building Automation, or Fire Suppression.
* Strong strategic thinking with the ability to execute tactically.
* Experience in multi-functional leadership, including operations, service, and systems.
* Demonstrated success in driving innovation, efficiency, and customer satisfaction.
* Skilled in implementing best practices, new technologies, and data-driven decision-making.
* Willingness to travel across the region as needed.
Skills & Competencies
* Inspirational leadership and people development.
* Strong communication and relationship-building skills.
* Ethical leadership with a focus on compliance and integrity.
* High level of commercial acumen, problem solving skills and high degree of operating agility, to operate with dexterity across multi-domain, multi-geography.
* Commitment to our core values:Integrity First, Purpose Led, Customer Driven, Future Focused, One Team.
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