About Us
Addison Lee – Giving London Life a Lift
Since 1975, Addison Lee has been at the heart of London's transport network, delivering safe, stylish, and reliable journeys. As the capital's leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.
About the role:
This role sits within the HR generalist arm of OneER, the HR shared services team. Your specialist area and focus will be all things Employee Relations, Employee Engagement and Employee Projects providing comprehensive advice and service across the varied departments of Addison Lee – primarily supporting our Peterborough population. The role supports the Contact Centre arm of the business based in our Peterbough office working closely with the Head of Customer Support and their direct reports.
Salary
£41,000
Location:
The job is located in Peterborough Call Centre
Reporting Lines:
This role reports to HR Business Partner
Working hours:
9am – 5.30pm Monday to Friday
Interview Process:
* Phone Screen 5th & 8th December (30mins)
* Interview with HR Business Partner and Head of Customer Service 16th December in PB (1.5 hours)
* Final Stage with HR Director and Meet and Greet with team (Virtual) 18th December (1 hour)
Requirements
Main Accountabilities:
•Advise, guide and coach line managers through matters relating to employee relations across all departments and locations (Operational and HQ).
•Effective case management of people related issues such as disciplinaries, grievances, performance management, flexible working, redundancies and restructures, TUPE processes, health & wellbeing, absence management, occupational health referrals, mediation referrals.
•Support of our volume recruitment needs for our fast-moving customer operations business areas
•Support the end-to-end onboarding process of new hires ensuring they are still supported once introduced to the organisation
•Analyse ER and Recruitment activity to ensure ongoing improvement through the production of monthly reports and updates
•To develop effective relationships with all relevant stakeholders across Addison Lee to promote good and consistent employee relations.
•To deliver training workshops to line managers to develop and empower them in their people management capabilities
•To be a functional expert on all People Policies and Procedures and update in line with legislative updates and best practises.
•To have a focus on continuous improvement to ensure the HR team always adds the maximum value, making recommendations where enhancements to the OneHR service can be made, being part of project activity with the HR Business Partners and wider HR team.
•Understand and keep up to date with new employment legislation and to proactively seek out HR initiatives that can be implemented at Addison Lee.
Person Specification:
Essential:
•Demonstrable experience of taking ownership for managing employee relations cases with line managers
•Experience of providing support and guidance to people managers – a large proportion of this advice will be by phone so must have an excellent telephone manner
•Demonstrable experience of working in an advisory role within a busy HR department
•An ability to interact with and influence people from all departments and at all levels within business is critical
•A desire to continuously improve and develop HR and employment law knowledge and expertise.
•Data driven and analytic approach to managing the ER and recruitment process along with ongoing reporting of key metrics.
•Ability and willingness to travel (at least once a month to London office).
Desirable:
•CIPD Level 5 qualification or relevant experience
•Experience within an HR shared services function
•Experience of delivering people management training workshops
Benefits
Benefits
As well as a salary of up to £40,000 you'll also receive: Up to 5% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).
Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.
Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.