Part of the thl global network, RV Super Centre are the Service and Sales branch of Just go Motorhomes. The RV Super Centre are NCC approved, and supply quality tried and tested motorhomes to both the new comer and experienced motorhomer. Due to the ongoing success of our depot in Edinburgh, we are looking for an experienced Gas Safe NCC Team Leader to join the team. Responsibilities Below is a list of responsibilities for the Gas Safe NCC Team Leader which whilst comprehensive is not exhaustive Staff Use the training available to you working towards the next level in your professional development at all times Work closely with the Just go team to ensure we are supporting their requirements Support junior team members in their development Coach junior team members in their day to day roles Attend and engage in your monthly reviews and annual PDR’s Ensure that all elements of our group HR strategy are adhered to Maintain a disciplined and professional approach to work Conduct yourself in a manner appropriate to the role at all times Effectively work with all team members across the whole company Effectively work with all leadership members and deliver their expectations Stock Ensure the Just go fleet is maintained to the highest standards on time every time Prioritise the often competing elements of the workshop loading on any day Book out all parts used in the way prescribed by the company Whilst working on the Just go fleet ensure all activity supports the 72 hour turnaround process Drive the 48 hour display to delivery sales process Work in a manner which avoids waste at all times Maintain stock security at all times Utilise warranty to support both Just go, 3rd party vehicles and RVSC with replacement parts Upload all warranty claims using the appropriate systems Clock in and out of jobs accurately Customers Ensure customer satisfaction is at the core everything you do Use C it Now to build trust with the customer and provide upsell opportunities Safeguard the customers vehicle and possessions whilst in the departments care Maintain effective communication with front of house to support customer journey Upsell work and services to customers on site Ensure fact-based responses are delivered to all customer queries Fit tyres to customer and Just go vehicles (training to be provided) Assist with vehicle swaps and vehicles relocations if required. Mot test customer vehicles (required qualification to be gained) Be an expert in the Sales snagging and repair process Person Specification NCC qualification gained to be accredited with a proven work history to support it Minimum 5 years experience Be proficient in gas works, hab checks, hi and low voltage electrics Knowledge of customer service principles and practices with great interpersonal skills A track record of being able to problem solve An inquisitive person able to follow process but step outside of it when required A people person with the ability coach and support Business focus and a desire to succeed beyond what is expected Resilient and flexible and able to work in a fast paced, dynamic and demanding workplace Flexibility to respond to a variety of work situations A strong work ethic and professional approach to the workplace and colleagues Target driven and passionate to achieve Job Types: Full-time, Permanent Pay: £35,000.00 per year Additional pay: Bonus scheme Benefits: Company events Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme Referral programme Sick pay Schedule: 8 hour shift Day shift Licence/Certification: Driving Licence (required) Work Location: In person Expected start date: 02/06/2025