Job Description
Service Co-ordinator
Location: Richmond, Surrey with parking - office-based role!
Salary: £30k - £35k, depending on experience Hours: 8.30am to 5pm - can be flexible Benefits: 25 days holiday, pension, performance bonus, team social and lunches!
Start Date: ASAP
Are you a proactive leader with a passion for delivering exceptional customer service?
Our client is seeking a strong service co-ordinator to join their dynamic & small team in Richmond. This is an office-based role that plays a pivotal part in ensuring the smooth operation of services while keeping customer satisfaction at the forefront of all activities.
Key Responsibilities:
* Manage and support a team of field-based engineers, ensuring they are motivated and performing at their best.
* Collaborate closely with the Managing Director and Operations Director on daily operations and project support.
* Provide technical guidance to engineers on maintenance and repair of equipment.
* Maintain a strong focus on customer service by identifying solutions that meet client needs and resolving any issues that arise.
* Implement effective time management strategies to prioritise tasks and meet tight deadlines.
* Analyse performance trends and address any issues promptly to maintain service excellence.
* Foster a collaborative team environment, inspiring individuals to leverage their strengths for collective success.
* Ensure compliance with commercial aspects of contracts.
Ideal Candidates, to excel in this role, you should possess:
* Proven experience in managing technical teams and operations.
* Strong interpersonal skills and the ability to communicate effectively, both verbally and in writing.
* Technical expertise in the services industry
* A customer-focused approach with the ability to navigate challenges and deliver solutions.
* Competence in data analysis and the creation of management information, with strong skills in Microsoft Office, particularly Excel.
Why Join this team?
This is an exciting opportunity to take on a leadership role within a reputable organisation that values excellent customer service and employee development. If you're ready to contribute to a team that prioritises quality and client satisfaction, we want to hear from you!
Join them in making a difference in the varied role!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.