Reservationist, required to join a friendly sales team at a prestigious hotel, located in the Forest Row, outer East Grinstead area.
This role is offered on a 40-hour week, you will be working 5 days out of 7 days.
The reservations department is open every day, so some weekend working will be involved, as well as some evenings on a rota.
Responsibilities for the role of Reservationist:
* As a Reservationist you will be joining a dynamic team dealing with sales enquiries via telephone or email.
* You will ensure all guest room bookings and dinner reservations are dealt with in a flawless and professional manner using a Property Management System.
* You will liaise with the reception team and conference office and be responsible for your own administration.
* You will have the ability to upsell and maximise sales as part of your day to day role and as such, will be aware of competitor’s facilities, process and special promotions.
* Be familiar with all hotel facilities and be confident in promoting and recommending these to guests.
* You will be able to provide the highest quality of service to the guests, with the aim of exceeding expectations at all times.
Requirements for the role of Reservationist:
* A resilient and confident telephone manner
* Previous experience as a Receptionist or Reservationist in hospitality is preferred, but not essential as we are looking for the right person with the right attitude
* Able to provide exceptional levels of customer service
* Outstanding communication and sales skills, respond positively to targets
* Excellent administration, organisation, IT skills and attention to detail is paramount
Salary for the role of Reservationist, is given as £25,548.60 per annum for a 40 hour week / plus a share of the service charge is paid on top of this basic salary - this can vary, but it is approx £1,800 / per annum. Transport would be required for this role due to location.
Please send an up to date copy of your Curriculum Vitae.
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy
We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.
Candidates must be eligible to live and work in the UK