Salary - Competitive Salary
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours Hours per Week
United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
A comprehensive healthcare plan through our company-funded scheme
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Best Doctors
Salary Finance
Wealth at Work courses
Deals and discounts
EVolve Car Scheme
Employee Assistance Plan
Mental health first aiders
ShareBuy
MORE Choices flexible benefits
Enhanced parental leave schemes
Job Purpose
To lead, develop and manage the overall Wastewater Network Protection programme, focusing on reducing sewer blockages, flooding and pollution through:
Driving initiatives to address domestic sewer misuse, including customer awareness campaigns and exploring enforcement opportunities, aligning to industry best practice.
Delivering the FOG (Fats, Oils, and Grease) blockage prevention programme, managing contractor activities, and escalating enforcement action where required.
Managing the drainage misconnections programme to reduce pollution and protect water quality.
Supporting on third-party damage incidents to the wastewater network, coordinating cost recovery and mitigation measures.
Accountabilities & Responsibilities
Enforce sewer misuse rules for domestic customers and Food Service Establishments (FSEs), leading compliance and recharge actions where necessary.
Monitor sewer misuse and FOG (fats, oils, grease) trends, directing proactive and reactive interventions in high‑risk areas with operational teams.
Manage contractors delivering network protection activities, ensuring strong performance, reporting, and alignment with internal procedures and strategic direction.
Build and maintain strong relationships with external bodies (Environment Agency, Local Authorities, business groups), representing United Utilities on national and industry forums.
Oversee the misconnections programme, support regulatory reporting, and collaborate with customer and media teams to raise public awareness of network protection activities.
Technical Skills & Experience
Strong technical/commercial background (degree or equivalent experience) with solid knowledge of wastewater services, regulations, environmental law, and key IT systems (M365, SAP, GIS, Salesforce).
Proven leadership and people‑management capability, able to balance customer service with enforcement demands and manage diverse activities.
Advanced problem‑solving, analytical thinking, and the ability to develop innovative solutions while challenging existing practices.
Skilled in budgeting, negotiation, and influencing, with resilience and drive to deliver outcomes in complex operational environments.
Clear understanding of United Utilities' strategic goals, supported by excellent communication skills for stakeholder engagement.
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU