Please note this is not a Bath & North East Somerset Council Vacancy.
King’s Barton Housing Association Limited (KBHA) is a small registered social housing provider with 147 homes (mostly one bedroom) which are occupied by independent persons aged 55 years plus. The properties are located in the Kingswood, Staple Hill and Downend areas.
The office opening hours are 9:00 am- 12.30 pm Monday to Friday.
The Communication and Business Support Officer will provide advice and guidance on communications, policy and business support issues to the Housing Manager and the Association and suggest, implement and evaluate improvements.
SPECIFIC RESPONSIBILITIES:
* To be the lead person on developing, evaluating, reviewing and monitoring all policies and procedures, in consultation with colleagues including producing reports for the Housing Manager and making recommendations to and seeking approval from the Board of Management.
* To lead on communications for KBHA under the guidance and direction of the Housing Manager.
* To work with the Housing Manager as required in the identification and development of new properties and the redevelopment/upgrading of existing stock, including attending Development Sub Committee meetings as required.
* To lead on the promotion of engagement and communication with residents including devising innovative and appropriate ways to increase participation. In addition to collect performance information, including Tenant Satisfaction Measures and identify areas that need improvement alongside the Housing Manager.
* To be the lead officer on dealing with all housing and business complaints liaising with the Housing Manager and taking relevant action as required by KBHA policies and as the Housing Manager/Board deem appropriate.
* To monitor compliance for KBHA with housing and business legislation and regulatory standards, including making recommendations for appropriate action.
* To have a full understanding of and coordinate the smooth running of the services provided by KBHA.
* To monitor alongside Housing Officers, the performance of cleaning/gardening contractors.
* To attend Board Meetings where necessary as determined by the Housing Manager/Board.
* To manage all activities of the Association in the absence of the Housing Manager.
* To liaise with Admin Officer and Finance Officer, to approve invoices for payment and monthly payments, in line with annual budgets.
* To undertake general office management, including fire alarm testing, emergency lighting testing, health and safety and office cover.
* To manage and take part in out of hours telephone monitoring rota.
* Any other duties as required which are commensurate with the position of Communications and Business Support Officer.
To Apply: Please send a copy of your C.V with a covering letter to carly@kingsbarton.co.uk
Please contact Carly Cox on 01179 611171 if you have any questions regarding the role.
Website: ww.kingsbarton.co.uk
#J-18808-Ljbffr