We are looking for an enthusiastic and service-driven individual to join our Conference & Banqueting team. This role is perfect for someone who thrives in a fast-paced environment and takes pride in delivering exceptional guest experiences. From corporate meetings and conferences to celebrations and private events, you will play a key role in ensuring every occasion runs smoothly and exceeds expectations. If you have a passion for hospitality, strong attention to detail, and enjoy working as part of a dynamic team, we would love to hear from you.
Specific Duties
To deliver outstanding customer service to all guests, ensuring their experience is seamless and memorable.
To ensure that Company standards and
guest satisfaction are maintained at all times.
To ensure
that the Health, Safety & Hygiene policies of the hotel are adhered to at
all times.
To ensure a
smooth service delivery within the Banqueting
function is delivered to at all times.
To be fully
knowledgeable of menu, layout of room and service product.
To adhere to
and actively promote the Spirit to Serve concept.
To set-up
and ensure function room layout is to the customers specification.
To be
flexible in approach and to adapt to suit customer needs.
To carry out
all reasonable requests given by a shift leader, supervisor or Manager.
To ensure
that all billing procedures are carried out promptly and correctly to avoid any
loss of revenue.
To deal with
any customer complaints, and refer any outside of his/her area of
responsibility to the Banquet & Events Manager, Conference and Banqueting Team
Leader/ Duty Manager or Operations Manager.