Better places, thriving communities.
Contract: Full time
Reports into: Duty Manager
Hours: 40hrs inclusive of Weekend working on rotation
Pay: 38, - 38,
Performance related Annual Bonus.
Location: Braintree Village
Free Parking available on site
We're looking for a Duty Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to working specifications and compliance procedures.
Role Responsibilities:
1. As DM you are responsible for the Health & Safety of the centre.
2. As DM you are responsible for the operational standards of the centre.
3. As DM you are responsible for the presentation of the centre and staff within and develop through training.
4. As DM you must liaise between departments, as necessary.
5. As DM you are also responsible for Security, Cleaning, Guest Experience, Carparks and staff within.
6. As DM you are responsible for BOH areas.
7. BOH including corridors and BP demises
8. Car Park patrols and all areas including Fire exits
9. Monitor and manage staff absence in consultation with Soft Service Manager.
10. To support the Soft Service Manager, in providing, improving and cascading the Share your Thoughtsand Mystery Guest data.
Duty manager site tours are to be conducted periodically through the day checking the following: Staffing Levels | Standards of Uniform – to include name badges, evac plans, PPE and correct uniform | Cleanliness of the Centre, including toilets and service Yards| Engage with brand partner manager or points of contacts for any events happening.
What we're looking for:
Previous Duty Management experience in soft services
Excellent customer service and communication skills.
Strong organisational and time management abilities.
IT literacy, especially in Microsoft Office.
IOSH Health & Safety qualification desirable.
You Must hold an SIA Security licence and be willing to support at any time.
If you believe you can make a difference to our team and deliver please apply.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .