About the apprenticeship
Duties
• Act as a first point of contact at reception, welcoming visitors and managing telephone enquiries
• Provide customer service support, responding to emails and liaising with colleagues across departments
• Support general office administration, including handling mail and maintaining office supplies
• Update spreadsheets, databases and records accurately in line with data protection standards
• Assist with health & safety administration, including maintaining compliance logs and supporting awareness activities
• Support training coordination, internal meetings and staff events
• Maintain accurate and confidential records
• Contribute to team discussions and support continuous improvement of processes
Additional information
Drive is a values-led social care organisation committed to supporting people to live the life that matters to them. This apprenticeship offers a unique opportunity to gain hands-on experience within a busy HR, Learning & Development and Wellbeing environment.
You will work alongside a supportive and experienced team, contributing to real organisational processes such as recruitment, onboarding, training coordination and employee support. This role provides a strong foundation for a future career in HR, Learning & Development or wider business support functions, with structured learning built into the role through the Level 2 qualification.
Requirements
Qualifications
no formal qualifications required for the role as training will be provided to gain essential skills if not already held 1.Friendly, customer-focused manner
2.Good communication skills
3.Basic IT literacy (Word, email, Teams)
4. Experience in customer service or reception (any setting)
5. Interest in health & safety or wellbeing activities
6. Basic spreadsheet or data entry skills
Skills
1.Friendly, customer-focused manner
2.Good communication skills
3.Basic IT literacy (Word, email, Teams)
4. Experience in customer service or reception (any setting)
5. Interest in health & safety or wellbeing activities
6. Basic spreadsheet or data entry skills
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Associated Community Training Ltd
Qualification
Business Administration
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Drive LtD
Unit 8 Cefn Coed
Cardiff
CF15 7QQ