Our client, a leading company in the aerospace sector, is currently seeking a Customer & Commercial Director to join their team. This permanent position represents a key role within the Senior Leadership Team, working closely with Sales, Operational, and Finance teams to maximise commercial opportunities and maintain high levels of Customer Satisfaction.
Key Responsibilities:
Customer Support Management: planning, relationships, quotes, invoicing, and overdue payment management following contract award
Supply Chain Responsibility: Direct Material Purchasing, subcontracting, and Logistics
Rotable/Asset Management: identification of Gear Purchases, tear down, part liquidations/sales, and Rotable Capex
Costing responsibility to support Major Bids/Customer RFPs
Indirect Purchasing/contract management responsibility for the site
Management of site costings (pre-contract) and analysis for pricing requests through the Sales organisation
Lead all Business Development related to Military/Regional activity from RFP, contract negotiations to sales support management
Lead, mentor, and continue developing the Customer Support, Logistic, and Purchasing teams
Job Requirements:
Capacity to develop long-term commercial and customer service strategies aligned with company objectives
Positive and proactive approach to challenges and change management
Systematic problem solver with the ability to implement solutions
Business acumen and financial awareness essential
Strong negotiation skills with experience in closing contracts with customers and suppliers
Ability to manage and organise multiple projects/tasks simultaneously
Excellent communication skills to present effective and persuasive arguments
Experience in the Aerospace sector preferred, MRO experience a bonus
Prior management experience in a customer service or commercial management capacity
Willingness to travel as necessary (predominantly Europe)
Benefits:
Early finish on Fridays. 4 days in the office 1 from home.
25 days of holiday, plus UK Bank Holidays, with options to buy or sell days
Annual generous bonus and share scheme options
Generous pension scheme, with up to 8% matched contributions
Onsite parking, including EV chargers, subsidised restaurant, bicycle storage, and shower facilities
Flexible benefits and working options, enhanced maternity and family friendly benefits
Our client is committed to fair and equitable employment practices for everyone and understands that diversity and inclusion make teams stronger and more effective. If you have the skills and experience relevant to this role, we encourage you to apply. Join our client and discover what could be achieved, together. Apply now to join a dynamic and innovative team in the aerospace sector