Ticketing Services Supervisor – Various Venues
Salary: £27,257 - £29,850; Hours: 36 per week.
Responsibilities
* Assist in the supervision of the box office service at various venues.
* Assist in the daytime supervision of the box office operation and ensure the delivery of quality customer service.
* Carry out selected financial procedures in accordance with defined procedures.
* Set up events, concessions and offers on the box office system and website.
* Provide training for front line staff to ensure a high level of system competence and customer service.
* Carry out concert duties, including supervising door sales, resolving seating problems or complaints and provide reports for the promoter.
* Undertake social media activities relating to events, such as concert information updates and customer feedback.
* Work effectively as part of a team within own area and across the wider environment in which the postholder operates.
Equal Employment Opportunity
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
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