Store Manager - Leeds Area
As Store Manager you’ll own the full operation, leading with confidence, building high‑performing teams, and setting the pace in a fast‑changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This role is for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation – from standards and service to profit and people.
Responsibilities
* Lead the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to deliver against the P&L.
* Set the strategy and direction for the store, ensuring every colleague understands their role and is held accountable for delivering results.
* Own the change agenda, landing transformation initiatives with clarity, urgency and pace.
* Build a high‑performance culture by coaching managers, growing talent and creating a store people want to join and stay in.
* Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service and boost efficiency.
* Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
* Represent your store, sounding the voice of your people, communicating clearly and following through on what needs to improve.
* Create an exceptional customer journey through consistent standards, inspiring visual merchandising and diverse teams that go the extra mile.
Qualifications
* A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
* Confident working across all areas of store performance – commercial, visual, operations and people – and able to bring them together for impact.
* A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues along.
* Strong on planning, performance management and resilience; able to balance the big picture with detail and hold expectations high.
* Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
* Skilled in building partnerships across your team, peers and region to share insights, solve problems and deliver transformation.
Benefits
* 20% colleague discount across all M&S products and many third‑party brands for you and a member of your household.
* Competitive holiday entitlement, with the potential to buy extra holiday days.
* Discretionary bonus schemes based on personal objectives and business performance.
* A generous defined contribution pension scheme and life assurance.
* A dedicated welcome and tailored induction, plus a range of training programmes to develop your skills.
* Perks and discounts via the M&S Choices portal to maximise financial and personal wellbeing.
* Industry‑leading parental, adoption and neonatal policies for support and flexibility.
* Wellbeing support, including 24/7 virtual GP and PAM Assist for you and your family.
* A charity volunteer day to support a cause you’re passionate about.
We are an inclusive organisation committed to building diverse and representative teams where everyone can bring their whole selves to work and be at their best.
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