An excellent opportunity has arisen to join Georg Fischer Building Flow Solutions (GF BFS) within their Customer Support team, where you’ll play a key role in supporting installers, specifiers, and end users with our industry-leading heating and plumbing systems. Providing expert office-based technical assistance, this role is all about solving problems, sharing knowledge, and ensuring our customers receive the very best experience with GF’s products. What will you be doing? Provide office based technical support (telephone, email etc.) to homeowners, merchants, installers, specifiers to assist in the installation, selection and repair of Uponor systems Respond to customer enquiries via phone, email – providing them with timely and accurate resolutions Active technical support for sales and marketing teams Guide users in the use of various software applications Stay up to date with latest product ranges and updates within the industry movements Work with installers to resolve system performance, installation issues and/or product failures this may involve visiting site on an adhoc basis, completing reports for site visits on solutions provided Monitor product installation issues/ product failure issues and provide feedback of repeat areas for attention Provide feedback of site issues and product/ literature improvements to the Applications and Design teams to facilitate continuous improvement Provide an excellent customer experience Provide site reports for every site visit Work with the Applications team to provide accurate investigation reports where necessary Support the return of faulty goods to the manufacturer for further investigation What will you need? Technical understanding of plumbing and heating systems, with hands-on experience in installation, maintenance, or repair Familiarity with modern construction practices, ideally within building services Strong administrative and organisational abilities Excellent problem-solving skills with the ability to troubleshoot technical issues efficiently Qualified to NVQ or higher in a Plumbing/Engineering subject (desirable not essential) Energetic self-starter who can work unsupervised within a team environment and take responsibility for a wide range of tasks Capable of handling multiple tasks to strict deadlines Able to work accurately and efficiently under pressure Confident communicator, able to explain technical information clearly to both technical and non-technical customers Willingness to occasionally visit customer sites as needed if needed to Adaptable, proactive, and committed to continuous learning Generic Responsibility To always comply with the Company’s values when dealing with suppliers, customers and other members of staff To undergo designated training sessions as necessary, which may be out of normal working hours and/or at other establishments, as may be required To always comply with the Health and Safety at Work Act as outlined in GF’s Health and Safety Policy To keep up to date with all Company developments and initiatives This job description may be reviewed and amended, in consultation with the postholder, in the light of any organisational developments within the Company What will you get: Salary: £Competitive Bonus Benefits: 25 days holiday, Health Cash Plan, Life Insurance, up to 5% matching pension Full-time – 40 Hours per week, Hybrid working policy Please note: We do not hold a sponsor license therefore only apply if you are a UK citizen or hold a valid visa. J oin us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter.