Reference: CBC25045a
Salary details: £29,064 to £31,537 per year pro rata (Plus unsocial hours payments)
Job term: fixed term until October 2026
Appointment type: part time
Hours: 32 hours per week (Monday to Sunday, including evenings and bank holidays on a shift basis)
Location: Stonegravels Depot
Department: Careline
Candidates must possess the necessary right to work authorisation to enable them to work for Chesterfield Borough Council. Regrettably, we are unable to provide sponsorship or assume sponsorship of an employment visa at this juncture.
Make a genuine difference in people's lives.
Are you seeking a fast-paced, rewarding role where you can have a tangible impact on your local community?
We are a TSA-accredited 24/7 call monitoring and response service which is rapidly expanding, we are looking for compassionate and skilled Careline Response Officers to join our team.
About the role:
As a Careline Response Officer, you will be a vital link between our vulnerable customers and the support services they need.
Working a flexible 24/7 rota, your key responsibilities will include: handling emergency and non-emergency calls from customers providing a professional, caring, and consistent service attending customer homes to assist those who have fallen, using specialised equipment to help lift them safely liaising with emergency responders, healthcare providers, and other services to ensure customers receive the support they require this is a role where you can truly make a difference, helping older and disabled individuals maintain their independence and live safely in their own homes.
What we're looking for:
-excellent communication skills and the ability to interact sensitively with people of all ages and abilities
-experience working under pressure and using your own initiative, with minimal supervision
-proficiency in using computer systems to accurately input and retrieve information
-have a current driver’s licence
Our offer
-competitive salary and benefits package
-ongoing training and professional development opportunities
-the chance to be part of a growing, dynamic organisation making a tangible impact in our community
If you have the necessary skills and experience, and are looking for a deeply meaningful role, we'd love to hear from you.
All posts are subject to an Enhanced Level Disclosure with the Disclosure and Barring Service.
Apply today or contact Yvonne Wood, Careline Manager, at yvonne.wood@chesterfield.gov.uk. For further information on this post please view the job description and person specification attached.
How to apply
Interested candidates should initially apply with their CV and a covering letter stating the job title, and clearly demonstrating suitability and experience for the role. Please send it to hrjobs@chesterfield.gov.uk no later than the closing date shown below.
If you don't already have a CV you can use our template below. We also have advice about how to write your cover letter.
Closing date: 21 September 2025
Provisional interview date: Week commencing 29 September 2025
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