Posted: 18 June
The role
Kings Lynn Ref: VA3938 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Automotive Repair Centre Location: King's Lynn, Norfolk Company: Steer Automotive Group Job Type: Full-time, Permanent Join a Customer-First Team at Steer Automotive Group At Steer Automotive Group, we're committed to delivering excellence in every customer interaction, embracing innovation, and operating with integrity. We are looking for a friendly, organised, and professional Customer Service Advisor to join our busy automotive repair centre in King's Lynn. As the first point of contact for our customers, you will play a key role in ensuring a smooth and positive customer journey from initial enquiry through to vehicle collection. Key Responsibilities Welcome customers in person and over the phone with a professional and friendly approach Schedule repair appointments and manage vehicle bookings Keep customers informed throughout the repair process Coordinate with technicians, insurers, and suppliers to ensure efficient communication Resolve customer queries and concerns promptly and professionally Maintain accurate customer records and administrative documentation Support the smooth day-to-day operation of the repair centre About You Previous experience in customer service, administration, reception, or service advisor roles Automotive industry experience is desirable but not essential Excellent communication and interpersonal skills Strong organisational skills and attention to detail Ability to work effectively in a fast-paced environment Confident using computer systems and learning new software Passionate about delivering outstanding customer service What We Offer Competitive salary Performance-related bonus opportunities Ongoing training and career development Supportive and collaborative team environment Opportunity to build a long-term career with a leading automotive repair group If you enjoy helping customers, thrive in a busy environment, and share our values of Excellence, Innovation, and Integrity, we'd love to hear from you. Apply today to join Steer Automotive Group in King's Lynn.
