Retail Customer Advisor (Coleraine) - 16 hours, Coleraine
Client: Three UK
Location: Coleraine
Job Category: Retail
EU work permit required: Yes
Job Reference: 32132c6ccf91
Job Views: 4
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards across Three while hitting sales targets as a team.
Key Responsibilities
1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Provide exceptional experiences by promoting our products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting goals.
4. Solution Efficiency: Provide personalized solutions for mobile or network inquiries, ensuring prompt resolutions.
Qualifications
We seek individuals eager to 'wow' customers by demonstrating how technology can transform everyday moments. Key qualities include:
* Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Ability to work well within a team, contributing positively.
* Problem Solving: Resourceful and proactive in resolving inquiries and challenges.
Full training will be provided, so prior product knowledge is not required—ambition and a drive to learn are most important.
Additional Information
We are committed to supporting your growth with ongoing development opportunities. Our inclusive culture values diversity and supports all team members.
Benefits include:
* A free staff handset and unlimited sim card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)
Retail-specific benefits include:
* A Tastecard membership
* Uber spending money
* Discounts across retailers and activities via Perks at Work
* Opportunity to win monthly and annual awards
We value diversity and are an equal opportunity employer, committed to creating an inclusive environment for all applicants. We are a Disability Confident employer and welcome reasonable adjustments during the hiring process.
We look forward to your application to join Team Three!
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