Position: Remote Reservation Coordinator
Company Overview:
We are seeking a dynamic and passionate Remote Reservation Coordinator to join our team and help us continue delivering exceptional service to clients.
Job Overview:
As a Remote Reservation Coordinator, you will play a crucial role, being responsible for ensuring all bookings are processed accurately, promptly, and efficiently. Working from a remote location, you will be provide exceptional customer service throughout the entire booking process.
Key Responsibilities:
- Respond to reservations inquiries via email, phone, and chat in a timely and professional manner
- Assist customers in choosing the perfect adventure for their needs and budget
- Process reservations accurately and efficiently using our reservation system
- Communicate with tour guides and third-party vendors to confirm availability and confirm reservations
- Monitor and update availability calendars for various tours and activities
- Handle and resolve any issues or concerns related to reservations
- Continuously maintain and update reservation records and customer information
- Provide customers with detailed information about travel requirements and ensure all necessary documents are obtained
- Work closely with the sales team to ensure all sales targets and goals are met
Qualifications:
- Fluency in English is a must
- Exceptional customer service skills with the ability to communicate effectively and professionally with clients
- Strong attention to detail and organizational skills
- Knowledge of reservation systems and booking software
- Ability to multi-task and work in a fast-paced environment
- A passion to help others create unforgettable experiences
- Must be 18 or over
- Must be authorized to work in the US, UK or Australia.
- Access to Wi-Fi, cell-phone and computer required