MUSTHAVEFULLUKDRIVINGLICENCEANDOWNCAR-YOUWILLNEEDTOBEOUTANDABOUTTODIFFERENTLOCATIONSATLEAST4xPERWEEK-BETWEENOFFICE/SCHEMES. CANWORKFROMHOME1XPERWEEK
Ourvisionistocreatecommunitieswhereeveryonehasasafehomeinaplacewheretheyreproudtolive.Werebigandwerelocal.Residentsareattheheartofallweandweuseoursizetoinfluencepositivechangeintheareaswhereweoperate.
ItsalsoaboutlivingourvalueswhichareattheHEARTofwhatwedo.Allcolleaguesareexpectedtodemonstrateacommitmenttoourvaluesthroughtheirbehaviours,actionsandwordsonadailybasis.AsavaluedmemberoftheSouthernHousingTeam,youllembraceourValuestoinspireothersaswellasyourself
Provideaneffectiveintensivehousingmanagementserviceforresidentswithidentifiedsupportneeds,workingwithexternalsupportproviders,commissionersandotherpartnerswithinrelevantlegislation,regulationandServiceLevelAgreements.(SLA).
Carryoutvoidmanagementincludingpre-voidinspections,obtainingreferrals,assessingapplicantsuitability,completingriskassessmentsasnecessary,tenancyfraudchecks,affordabilityassessments,viewings,sign-ups,completingCOREandupdatingthetenancymanagementsystems.
Acrosssupportedhousingschemes,manageandinvestigatetenancybreachesusinginformalandformalinterventions.StartcourtactionforASB,debt,crimeornuisanceissuesandauthorisenoticetoquitornoticetoseekpossession,liaisewithoursolicitors,preparethecourtpapers,attendcourthearings,drafttheevictionreportandcompletetheevictionprocess.
Completepropertyinspectionsacrossoursupportedhousingschemeseveryfortnightormorefrequently,toqualityassurepropertyconditionandundertakecallpointtesting,legionellatesting,firedrillsandhealthandsafetyinspectionsasrequired.
Workwithsupportprovidersandrelevantagenciestomanagecomplexcasesincludingsafeguarding,capacityissuesandsupportconcernsfocusingontenancysustainment.
Holdjointliaisonmeetingsquarterlywithrepresentativesofthesupportproviders/commissionersandotherpartnerstoreviewthevariousaspectsoftheServiceLevelAgreementandserviceperformance.
Escalateanyconcernswithsupportprovisionstoseniormanagementandifappropriatefollowthesafeguardingprotocol.
Ensurewemeetcomplianceobligationsbyfacilitatingaccessinrelationtorepairs,gasservicing,electrical,portableappliancetesting(PAT)makingavailabletheappropriatedocumentstoresidentsandsupportproviders.CompleteFRAactionswithinasettimeframe.
AssistSHpropertycolleaguesinhelpingthemwiththeirplannedworks(stockinvestment,servicingcontractsi.e.electrical,gas,water,cyclicalworks,aidsandadaptations,asbestos,etc)
Respondtocomplaintsandresidentfeedbackandensureservicessupportcontinuousimprovementandpositiveresidentexperience.Essential:
Demonstrableknowledgeofworkinginsupportedhousing/housingrelatedsupportenvironment.
Aproventrackrecordofworkinginacustomerfacingservicewherecustomersatisfactionwasattheheartoftheoperation.
Previousexperienceofmanagingrelationshipswithpartneragents,includingnegotiationofmanagementagreementsandmonitoringofperformance.
Knowledgeoflegislationaroundhealthandsafetyandpropertymanagement.
Experienceinmanagingandsupportingprojects.
Skills:
Beingabletokeepup-to-datewithnewtechnologieswhichcanimproveservicesordelivervalueformoney
Abilitytocommunicateeffectivelyandconcisely,displayinggoodinterpersonalskillsinmultiplemodes(phone,facetoface,emailsandinwriting)usingcustomerfriendlylanguage
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TPBN1_UKTJ