Business Support Assistant
Location: Wesley Street, Cwmbran, NP443LZ
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £13.69 per hour
Job Ref: OR13462
Job Responsibilities
Provide administrative and business support to ensure effective service delivery and efficient resource use.
Work collaboratively within the Business Support Hub to deliver a professional administrative service across the service area.
Cover for team members during absences, ensuring continuity of service.
Establish and maintain good working relationships with colleagues, managing expectations, and addressing internal and external customer queries appropriately.
Liaise with other departments to provide effective customer service and answer queries.
Process invoices and raise purchase requisitions in alignment with the Council’s Financial Management Guide.
Update computer systems and analyze data as required.
Compile, collate, and accurately maintain documents and customer records in service-specific databases.
Conduct research and assist the Team Leader in meeting deadlines.
Process service user payments, ensuring accuracy and timeliness.
Receive and coordinate referrals, supporting the allocations process.
Arrange and participate in service-specific meetings, including agenda preparation and minute-taking.
Support processes related to petty cash, service user mileage claims, and the handling and banking of monies.
Extract information from computer systems and report data analysis.
Handle cash and/or cheques as required.
Work flexibly, including varying working hours and office locations, to meet business needs.
Person Specifications
NVQ Level 3 in Administration, Business, IT, or 6 months equivalent experience.
Relevant administrative experience is desirable.
Experience working with a range of information databases is essential.
Proficient in IT, with the ability to use Microsoft Office.
Excellent communication and customer care skills.
Ability to use initiative and effectively prioritize workload to meet targets and deadlines.
Strong organizational skills.
Ability to produce accurate and timely minutes of meetings.
Problem-solving skills, with the ability to identify and propose solutions.
Ability to manage constant and conflicting demands.
Maintain confidentiality in all aspects of work.
Adaptability to change and a positive, flexible approach.
Effective team player with excellent interpersonal skills.
Ability to travel around the borough in a timely manner.
Compliance with the Alternative Working Strategy.
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