This is a fantastic opportunity for a Customer Service Agent to join a not-for-profit organisation in Brighton. The role requires a detail-oriented individual to provide exceptional service and support to customers while maintaining a positive outlook. Client Details This organisation operates within the Brighton area and is recognised for its commitment to delivering impactful services. As a small-sized organisation, they are focused on providing excellent customer support while fostering a collaborative working environment. Description Respond promptly to customer enquiries via phone, email, and other communication channels. Maintain accurate records of customer interactions and transactions in the system. Provide customers with detailed information about the organisation's services. Resolve customer complaints and issues with a positive and professional approach. Work collaboratively with internal teams to ensure customer satisfaction and service improvements. Assist in identifying process improvements to enhance the customer experience. Deliver consistent and high-quality service in line with organisational standards. Support administrative tasks related to customer service as needed.Profile A successful Customer Service Agent should have: Previous experience in customer service or a related role. Strong communication and interpersonal skills. Ability to manage multiple tasks effectively and prioritise workload. A...