TEST CMR Surgical Why join us? CMR is an exciting and evolving company to be joining right now. Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals. Our values are to be ambitious, humble, people focused and fair and responsible. If you share these values, our passion for improving lives, and have the desire to make a real difference to the way minimal access surgery is developed and delivered, then it is a great time to join us. The Role Want to get into the fast-growing world of surgical robotics? How about working in a commercial team with a radically different culture and a customer focussed approach to incentivising performance? CMR Surgical are recruiting for an Implementation Specialist based in Belgium. In this role, you will: Be an expert in VERSIUS and provide a concierge-style service to those working closely with the system Consult with hospital operational management & theatre teams Provide ongoing advice and guidance to maximise utilisation of the system enabling best value from contracts Undertake case support & troubleshooting in the O.R. for surgical teams who are trained to use VERSIUS - the next generation of robotic assisted surgical systems Responsibilities VERSIUS Concierge – Critical to delivering against our contracted Service Level Agreements with customers, you will support and maximum uptime of VERSIUS. To achieve this, you will build lasting, engaging relationships with VERSIUS steering groups, providing regular service deliver reviews, consulting on and deploying CAPA to improve related process' and to ensure efficient patient throughput and system utilisation in-line with contracted case volumes. Deliver an unparalleled customer experience – The days of putting customers under pressure to place orders to hit quotas are long gone. Instead, performance reviews and incentive schemes are linked directly to customer satisfaction. We are raising the bar. We want every customer to consider us a valued partner - and you will be our brand ambassador. Pave the way for change – At CMR, no-one 'owns' hospitals, we don't compete with one another - we do great work together and help one another to improve. You will be surrounded by a diverse group of caring, funny, highly intelligent, hard-working people within a culture of ambition & creativity with a common goal - to bring high quality, minimally invasive surgery to more people. As you become a seasoned member of the team, you will be responsible for mentoring new members of the team, hiring future colleagues, and representing the business at conferences and exhibitions, nationally and on occasion, internationally. About You Essential Evidenced experience in Operating Room process management or hospital staff education development/training Business Acumen- Ability to function within an executive business environment Training Ability - demonstrated commitment to customer and peer training, specifically related to advanced technology within a clinical environment Interdependent Partnering - demonstrated record/examples of cooperating across functions Inherently Self Disciplined - much of the role will be autonomous and require diligent and persistent follow up Highly Organised - you will be responsible for a variety of key planning and coordinating activities including customer visits for dry box and wet lab test-drives of Versius You will be fluent in French and Dutch (native speaker equivalent) and have an excellent knowledge of English. You will be based in Belgium and have a willingness to travel nationally 3-4 days/week with occasional international travel. As this is a field-based role, it is an essential requirement to have a driving license and access to your own car. Desirable Life science degree preferred or equivalent clinical/medical degree or experience Experience of Minimal Access Surgery, Navigation and/or Robotics The package We offer a competitive salary and a great benefits package. In addition, you’ll be joining a company with a fabulous culture of ambition, creativity and teamwork, and where fun is just as valued as our commitment to make surgery better for millions of people. Interested? We’d love to hear from you!