Overview
Dispatch Manager at Zendbox is an integral member of our logistics team responsible for managing all facets of outbound operations. This role ensures order fulfilment is efficient and precise within a fast-paced warehouse environment. You will guide and motivate a team of experts and uphold our high standards of customer satisfaction, helping each order exceed customer expectations and contribute to Zendbox's success. If you're ready to elevate your career in warehouse management and join a thriving company leading the charge in e-commerce fulfilment, we encourage you to apply today. At Zendbox, we’re dedicated to bringing on top talent and empowering our team members to grow alongside us.
Responsibilities
* Oversee the outbound logistics operations, guaranteeing that goods are dispatched accurately and on time
* Inspire and guide a dynamic team of warehouse operatives, cultivating a culture centered on safety and top-notch performance
* Maintain and enforce rigorous quality control measures throughout the picking and packing stages
* Collaborate with various departments to ensure smooth order fulfillment and outstanding customer satisfaction
* Initiate continuous improvement programs to boost efficiency in outbound processes
* Evaluate performance metrics to enhance operational effectiveness and monitor team achievements
Qualifications
* Demonstrated background as a Goods Out / Dispatch Manager or in a comparable supervisory position within an e-commerce warehouse setting
* Strong team management skills and leadership potential
* In-depth knowledge of logistics and inventory management principles
* Outstanding organisational abilities and proficient multitasking skills in a fast-paced environment
* Familiarity with warehouse management systems (WMS) is highly advantageous
* Good understanding of people management processes including absence management, 1-2-1s and performance management
* Meticulous attention to detail with a strong commitment to accuracy and quality
* Forklift certification is a valuable asset
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Distribution
* Industries: IT Services and IT Consulting
Benefits
* Competitive salary between £35,000 - £40,000 per annum
* Career development opportunities and ongoing training
* 32 day holiday allowance (inc bank holidays)
* Generous holiday allowance
* Company pension scheme
* Supportive and collaborative work culture
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