At St Martins Practice, youll be joining arespected practice with a reputation for innovation, an ethos-led and genuinelysupportive partnership, and a practice team that is capable, committed andenjoyable to work with. This is a senior leadership role with realinfluencewhere your ideas and strategic thinking will find a home. If you area hands-on leader with excellent people skills, a proactive approach toinnovation and improvement, who wants to lead meaningful change and make a realdifference to care delivery: this job may have your name on it. Primary care /GP experience is not essential.
Main duties of the job
Job purpose
You will be the strategic and operationalleader at the heart of the practice. Working closely with the partnership teamand well-supported by an experienced team, you will drive financialsustainability, operational efficiency, workforce development, outstandingcommunication, and the ongoing delivery of high-quality patient care.
About us
Why St MartinsPractice
St Martins Practice is an innovative, patientand community centred GP practice committed to delivering outstanding holisticcare to our 7,600 patients in Chapeltown and Chapel Allerton, Leeds. We have 26employees.
Rated Good by the Care Quality Commission inall areas, and held in high regard by our patients, we are proud of our open, democraticapproach to working, and our spirit of constant learning within a multidisciplinaryworking style - as set out in our practice ethos (see attached).
We are an active & committed member ofChapeltown PCN, and HATCH Local Care partnership.
Were looking for a Practice Manager whoshares the values of our practice ethos to help us shape the future of thepractice in an ever changing healthcare environment.
Job responsibilities
KEYRESPONSIBILITIES
StaffLeadership, People & Culture
* Maintain anddevelop the high-performing, respectful, and inclusive culture across both clinicaland non-clinical teams. Promote and maintain an environment of honesty andopenness in interpersonal relationships which underpins our workplace as aplace for learning
* Establishorganisational development needs and facilitate appropriate CPD, linkingindividual development needs to planned practice development to enable aculture of continuous personal learning.
* Develop and train staff being mindful of personal development and successionplanning. Monitor and evaluate performance and review with the management team.
* Support the development of GP trainees, student placements, andapprenticeships where applicable.
* Delegate effectively to your direct reports: Clinical ServicesTeam Manager, Patient Support Team Supervisor, Nurse Team Supervisor, Finance& HR officer. The PM role is also named operational manager of our 3salaried GPs.
* Lead and havea strategic overview on recruitment, workforce planning, appraisals, and staffwellbeing initiatives.
* Work collaboratively with our external HR advisor; keep up to datewith changes in employment legislation and practice.
* Maintain up-to-date HR documentation such as job descriptions,employment contracts, training documents and employment policies.
* Enable & deliver effective internal communications eg monthlyHR update & TeamNet. Maintain & develop the quality & usefulnessof TeamNet as a resource.
* Ensure robust systems are in place so the Partners can beconfident that:
* compliance and statutory obligations are met for staff team.
* all personnel have training that is compliant in line with localand national requirements.
* a positive and effective staff appraisal system, including PDPsare in place.
* effective systems are in place for the resolution of disputes andgrievances.
Managethe Partnership
* Partnership meetings support and participate in monthly eveningPartnership Meetings, taking responsibility for action & implementation.
* Partnership agreement & partnership changes keep agreement up to date and in line withcurrent best practice. Lead recruitment process.
* Year-end accounts process including partners current accountmanagement- lead the process in a proactive & timely way, working closelywith Finance & HR Officer. Ensure transparency and probity so all partnerstrust the process & outcome.
* Ensure partnership decisions and partnership important informationis recorded & documented on TeamNet. Manage all partnership records.
Finance
* Lead on financial planning & reporting. Provide quarterlycash-flow and profit forecasts. Prepare and manage the annual practice budget.Constant review of resource allocation against demands most especially,payscales. Make recommendations, agree & implement actions as needed.
* Monitor income and expenditure across all revenue streams -GMS,QOF, Enhanced Services, PCN income, other non-NHS contracts held by thepractice.
* Ensure payroll, pensions, and financial complianceare managed accurately.
* Ensure that any project is working to its business plans,financial plans and targets.
* Support the Partners and management team to develop and implementprocesses to achieve targets and business objectives maximise income from QoFand other sources.
* Understand and report on the financial implications of contractand legislation changes.
* Liaise with, & maintain relationships with, the accountant andbank as appropriate.
StrategicPlanning & Development
* Organisational developmentoversight and leadership oforganisational effectiveness, structure, processes, culture, and behaviours, toensure the organisation performs at its best and to the SMP ethos. Workingacross the whole organisation, manage change and prioritising culture,behaviour, employee experience, and leadership.
* Business & service development, innovation& changeWorking closely with the partners, contribute to and deliver on thelong-term strategic goals of the practice across both business decisions andservice delivery. Analyse external changes in policy, commissioning, and localhealth needs. Identify opportunities for growth, improvement and increasingincome. Contribute to development of new or alternative services meeting theneeds of patients and the community. Lead change programmes aligned to practicegoals. Innovate and disseminate new approaches/perspectives
* Care pathways -review & development care pathway and care protocols & policies.Maintain & develop the practice reputation for smooth administration ofpatient care
* Represent St Martins Practice in the wider health and care community,forging links with other GP Practices, Practice Managers, healthcare providersand relevant agencies and in particular working collaboratively with ChapeltownPCN.
* Chapeltown Primary Care Network manage and develop this keyrelationship for the benefit of local citizens, our patients, represent thepractice at PCN Board and other meetings, proactively participate in PCNstrategy development and delivery of goals working at all times in a truecollaborative fashion.
* Represent St Martins Practice in our localcommunity, maintaining & developing relationships with community groups andstakeholders.
Operational managementand performance
* Overseeday-to-day operations of the practice including: IT systems, premises & facilities,staff rotas & absence management.
* Maintain andupdate policies, procedures and SOPs inline with best practice and regulation
* Work closely with colleagues to ensure effective operationalperformance across all areas of the business & service including: health& safety, fire safety, infection control, significant event reporting,personal safety & security, risk assessment, confidentiality, occupationalhealth, contingency & continuity planning, maintenance of practice equipmentand supplies & stock, insurance cover.
* Work closelywith colleagues to ensure effective delivery of contracts: core contract &enhanced services, QOF, local quality schemes. Plus other contracts: Universityof Leeds -medical students); Waythrough -substance misuse; St Annes -residential detox.
* Line managethe non-clinical teams supported by Clinical Services Team Manager, PatientSupport Team Supervisor, Nurse Team Supervisor, Finance & HR officer.
* Primary Care Network lead & develop the practicesoperational level involvement in PCN workstreams.
* Tenancy - Plan & lead monthly tenant meetings. Maintain goodrelationships with other tenants, landlord, lead FM supplier and work with themas appropriate on shared issues of concern & interest eg refuse, firesafety. Oversee the FM service we receive under our lease / service charge andadvance our interests. Negotiate & manage the annual service chargereconciliation & budget setting process. Maintain good relationships withour neighbours & local residents.
* Access Workwith non clinical teams and access lead partner to manage access & appointmentsystems. Keep focused on continual improvement, lead on the balancing ofpatient need against constraints of our NHS budget. Oversee and lead CollectiveAction initiatives.
* Ensure robustsystems are in place to cover all work areas within Patient Services Teamincluding call handling & Appointment Hub, repeat prescribing, referrals, GPLinks, and records management.
* Oversee theformal complaints process. Gather and respond to other patient feedback. Usecomplaints & feedback to drive improvements.
* Encourage and ensure Patient Involvement with service developmentvia our Patient Group. Lead initiatives to improve digital access, inclusivity,and patient engagement.
* Ensuringefficient internal and external communication, including being the focal pointfor contact for some aspects of the practice.
* Information Ensure effective availability of good patientinformation (PILs & website).
InformationTechnology, governance and compliance
* Ensure compliance with appropriate information governance systems: Data Security & Protection toolkit, Information Commissioners Office, Data Protection Act 2018 and GDPRresponsibilities.
* Oversee and maintain compliance with CQC regulation, NHS contract,and any other applicable regulations.
* Manage our lease, ensuring compliance with legislation.
* Development & innovation projects Working closely with theIT lead partner, contribute to IT improvement projects aiming to use IT mosteffectively for efficiency and safety gains; upskill staff. Co-ordinate,participate and chair IT project group meetings
Other
This is not an exhaustive list and may be changed in light ofever-changing service need and national and local policy. Therefore, the jobdescription will encompass any other duties deemed appropriate for the postholder within the scope of the post as determined by the Partners. Any changeswould be discussed fully with the post-holder.
Person Specification
Experience
* Significant leadership and management experience in healthcare or other complex organisation
* Proven experience in HR, recruitment, workforce planning, and staff wellbeing
* Strong financial management including budgets, payroll, pensions, and forecasting
* Experience in strategic planning and delivering change
* Previous experience as a GP Practice Manager
* Experience working within NHS Primary Care structures
* Experience of contract management (e.g. GMS, QOF, enhanced services)
* Experience in partnership working with PCNs or local health/community organisations
Knowledge and skills
* Excellent understanding of HR processes, employment law, and compliance
* Strong grasp of NHS structures, governance, and regulatory frameworks (e.g. CQC, GDPR, DSP Toolkit)
* Financial literacy with ability to analyse and report on budgets and contracts
* Ability to manage projects, innovate, and deliver service improvements
* Excellent IT skills and confidence with clinical and business systems
* Excellent written and verbal communication skills
* Knowledge of local health and social care system in Leeds
* Awareness of current NHS policy and primary care challenges
* Understanding of premises and facilities management
Qualifications
* Degree-level education or equivalent professional experience
Leadership & Personal Qualities
* Inspirational, visible leader with strong interpersonal skills
* Ability to delegate, develop, and motivate teams
* Calm, resilient, and adaptable under pressure
* Organised, values-led, and proactive in problem-solving
* Commitment to inclusivity, openness, and continuous learning
* Evidence of successful engagement with patient groups or community stakeholders
Other
* Willingness to work flexible hours, including evening meetings
* Driving licence / ability to travel for PCN and partnership meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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