Minimum Age: 21 Our volunteers play a really important part in helping us create a welcoming, supportive environment for the children and families we care for. In this role, you’ll be supporting our Hospice Nursing Team with a range of administrative tasks that help everything run smoothly behind the scenes. Your time and care will make a real difference, ensuring our clinical team can focus on what matters most - providing the very best care and support to every child and family who walks through our doors. What you’ll be doing: Answering telephone calls from families and healthcare professionals in a warm and professional manner. Supporting with pre-admission phone calls to families ahead of respite stays, following guidance Uploading updates and information to Class Dojo to help keep families and the team connected. Scanning and securely uploading documents to children’s records, maintaining confidentiality at all times. Printing and mailing booking letters Helping to prepare, print and restock paperwork and forms for the Nursing Team. Keeping filing systems organised and making sure everything is easy to find and up to date. Providing general administrative support to the Hospice Nursing Team, helping things run smoothly day to day. What you’ll need: Friendly and approachable, with a professional and caring manner Confident in communicating, both spoken and written Proven experience with computers and IT systems Excellent organisational skills with a keen eye to detail Able to show empathy and understanding when speaking with our families on the telephone An understanding of the importance of handling sensitive and confidential information Able to provide a regular weekly commitment Happy to work independently, and able to use their initiative. Time Commitment: A number of volunteer positions are available to cover a few hours per day, Monday to Friday (Office hours) Training: All appointed volunteers must complete a mandatory two-day induction/training programme prior to starting. Please note: The minimum age for volunteering in this role is 21 years. We ask all applicants to disclose, in confidence, any unspent criminal convictions in advance of a DBS check. All volunteers are required to wear a uniform, which will be provided free of charge. Interested? We’d really love to hear from you. By supporting our admin team, you’ll be helping to keep things running smoothly behind the scenes and making a real difference to the care we provide every day