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Attention HGV fleet professionals! If you're looking for an opportunity to join a dynamic team within a company that's on an incredible journey, then you're in the right place!
We're Zenith, the UK's leading independent leasing, fleet management, and vehicle outsourcing business, and we're excited to offer a Fleet Controller an excellent opportunity to join our growing HGV division.
In 2023, we were delighted to be named Leasing Company of the Year (more than 20,000 vehicles) by Fleet News and recently won the Diversity and Inclusion section of the Yorkshire Post Excellence in Business Awards. Our people are our greatest asset, and we aim for everyone to feel valued just as we value our customers.
Headquartered in Leeds, our 1,400 employees manage around 175,000 vehicles. Our operations cover the automotive market including commercial vehicles, corporate fleets, and consumer leasing.
The Role
We are seeking individuals experienced in commercial fleet management to join our fast-paced Commercial division. As a Fleet Controller, you will advise key stakeholders on vehicle repairs and proactively manage cost-effective repair decisions as a primary contact for customers.
Working hours are 20 per week, scheduled from Friday to Sunday or Saturday to Monday.
* Provide effective customer service and build relationships with internal and external clients
* Collaborate within a fleet desk team and liaise with other departments
* Identify mechanical issues through customer questioning
* Prioritize tasks and ensure accurate system updates
* Accurately enter information into internal software systems
* Monitor and organize contracts
* Coordinate with Contract Relationship Manager & Customer Service Manager regarding issues
* Handle daily queries and escalations from customers
* Maintain records of repairs, services, and inspections
* Regularly update customers on repair progress and upcoming services
* Report defects, prepare estimates, and obtain approval
* Assist team members as needed
About You
* Strong knowledge of LCV & HGV compliance and relevant experience
* Ability to work in a fast-paced environment
* Excellent telephone customer service skills
* Organized and reliable
* Salary £14,500 plus company bonus
* Hybrid working after probation
* 24 days holiday, increasing with tenure; your birthday off!
* Company pension contribution (6.25%)
* Private Medical Insurance
* Life Cover
* On-site and virtual Zenith GP
* On-site massages
* Zenith AA breakdown cover
* Employee referral scheme
* Sports and Social activities
* Free parking
* Equality, Diversity & Inclusion networks
* Perks at Work discounts
* Buy/Sell Holidays
* Critical Illness Cover
* Cash Plan
* Cycle to Work Scheme
* Season ticket loans
At Zenith, we celebrate diversity and are committed to being an equal opportunity employer, recruiting talented individuals from various backgrounds, perspectives, and skills.
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