Description
About the Team
The Direct Payment Team sits within the Safe and Caring Communities Directorate and is known for being supportive, collaborative, and people‑focused. We work closely with individuals and their families so they can take control of their own personal care budgets and tailor support to their needs.
About the Role
As a Direct Payment Officer, you'll play a vital role in empowering individuals who have chosen to manage their own care. You will:
* Advise, set up and review Direct Payment accounts
* Work directly with people and their families to ensure payments support their assessed care needs and comply with the Care Act
* Communicate regularly by phone and email, with occasional home visits
* Raising of invoices and recover unused Direct Payment funds.
* Liaise with a range of internal and external partners
* Work flexibly as part of a hybrid-working team
This is a hybrid working role, with a mixture of office and home working. There will be a requirement to attend an office regularly for training purposes, team meetings and requested office days.
This is a public‑facing role and therefore requires the statutory standard of spoken English.
This position is subject to an enhanced DBS check.
What You'll Need to Succeed
We're looking for someone who brings:
* Excellent written and verbal communication skills
* A high level of accuracy and attention to detail
* Confidence working independently as well as part of a team
* Strong organisational, diary management and problem‑solving skills
* Experience using Microsoft Office, including Outlook, Word and Excel
* GCSEs Grade 9–4 (A–C) in English and Maths, or equivalent experience
Knowledge of Direct Payments is welcome but not essential — we will provide full, supportive training. Above all, we're looking for someone with a positive, can‑do attitude and a willingness to learn.
Please read the role profile for the full details of this role attached below in this advert
Please ensure you evidence your experience against each of the competencies detailed in the role profile as part your supporting statement.
If you would like to speak to someone about this role please contact Poppy Allbury or Kerry Troon via email /
What you'll get in return:
Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
· a competitive salary.
· a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
· a generous annual leave entitlement with the potential to purchase additional leave.
· A national award-winning employee health and wellbeing programme
· Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information:
Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
The full role profile is attached here
We recommend saving a copy of this to refer to if you are invited to an interview.
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process.
Please note that applications cannot be edited after they have been submitted, please contact if you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.