Digital, Data and Technology Principal Officer
Full-time (37 Hours) – Permanent
Grade C1 - £34,434 - £37,280 per annum
North Kesteven District Council is seeking an experienced professional to join the Digital, Data and Technology team; This post puts you at the heart of a dynamic and customer focused service which is critical in the delivery of the Council’s Digital service through ensuring digital services exceed customer expectation.
Job Requirements
* Proven experience with developing LLM/Agents in a local government
* Experience in working within local government technology sector
* Solid development of a LLM Q&A chatbot using Graia technology’s
* Experience in hybrid mail and data management tools in a Revenues and Benefits Service
* Knowledge of creating standard operating procedures, ISO audit and software deployment across large environments
Key Responsibilities
* Responsible for the delivery of document management systems across the organisation, ensuring these platforms are secure, and aligned with the council’s digital objectives.
* Responsible for the delivery of Revenues and Benefits systems across the organisation and partner organisations, ensuring these platforms are secure, and aligned with the council’s digital objectives.
* Delivering third line technical troubleshooting and resolving user issues.
* Experience in developing and supporting a range of automation solutions, including data analysis, workflow automation, artificial intelligence and online organisational interaction platforms
Key Attributes
* Manage through practical experience in a external ServiceDesk and software lifecycle setting Assists staff across departments and partner Councils with technical support.
* Takes initiative to explore solutions and resolve Revenue & Benefits queries.
* Contributes to team efforts and supports council service delivery.
You will be required to apply a high level of attention to detail when carrying out this role, to support the delivery of Digital, Data and Technology service at a technical level and show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district. If you feel you have what it takes to thrive and deliver, this could be the role for you.
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