POSITION SUMMARY
Explore our big world
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. When you bring your natural talents and passion for customer services, we welcome you into our family. No matter your specialty or working background, we offer great rewards and opportunities to improve your skills. In this position you will work closely with a team of inspired professionals who encourage and invite your contributions.
Perks you deserve
We’ll support you in and out of the workplace by offering:
1. Competitive rate of pay 26,520.00 p/a + overtime
2. Upsells and guest referral incentives uncapped!
3. Complimentary car park - worth up to 1,300.00 p/a
4. Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
5. Dental and Eye care benefits worth up to 1,000.00 p/a
6. Paid meal break and free meals on duty
7. Team-spirited co-workers
8. Encouraging management
9. Wellbeing programs
10. Learning and development opportunities
11. Discounts on hotel rooms, gift shop items, food and beverage
12. Recognition programs
13. Inspiring career mentors
14. Friendly a vibrant team atmosphere
15. Graduate programs (subject to eligibility)
16. Network of inspiring business leaders that support development and endless opportunities
17. Travel the world with the #1 leader in hospitality (Global Transfers)
The impact you’ll make
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What you’ll do
18. Process guest check-ins, assigning rooms and activating room keys
19. Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
20. Answer, respond to and process all guest calls, messages, questions or concerns
21. Give guests information and directions regarding property and local areas of interest
22. Process check-outs and resolving any disputed charges
23. Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
24. Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
What we’re looking for
25. A warm, people-oriented demeanor
26. A team-first attitude
27. Positive outlook and outgoing personality
28. Flexibility, problem-solving skills and multi-tasking ability
29. The ability to stand, sit or walk for extended periods of time across a work shift
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.