Job Description
About the roleFollowing an exciting development in our team, The Guinness Partnership is recruiting a Resident Liaison Officer to join the Building Safety Team covering the northern region.
This is a full-time permanent opportunity. This role is agile and requires you to spend time in the Oldham office and onsite, time spent onsite will vary depending on the stage of the projects. You will manage and develop important relationships between customers, colleagues and contractors in the delivery of work managed by the Building Safety Projects team, ensuring customers are engaged and their views are incorporated as projects are delivered. You will ensure customers are clear on the needs and requirements of planned and building safety projects, and are fully consulted regarding any requirements before, during and after the work is completed.What we’re looking forWe are a customer focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Resident Liaison Officer, but you will also have great oral and written communications and be able to establish and maintain excellent working relationships. You will also be able to demonstrate:
* Experience of working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords.
* Proven experience of providing a proactive and excellent customer service.
* Able to communicate, influence and negotiate effectively with internal and external stakeholders.
* Good attention to detail and accurate recording for audit purposes.
* Ability to work under pressure and to deadlines.
* Effectively managing budgets and controlling spend.
* Experience of dealing effectively with complaints and customer feedback as part of a team.
* Understanding of social housing legislation and tenancy management.
* Awareness of health & safety legislation and policy.
* Demonstrates the Guinness Behaviours
This position will require a basic DBS check which will be paid for by The Guinness Partnership.
Please note: You are required to have a full UK driving licence and access to you own vehicle for business use.
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. =
How do I apply?If you’re interested in joining us and would like to apply for this role, we would love to hear from you. The first step is hitting the ‘apply’ button and submitting your application online by uploading your CV. Face-to-face Interviews will take place at the Oldham office from Monday 9th June 2025.
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