Job Description
Customer Success Manager
Overview
Our client is seeking a proactive and commercially focused Customer Success Manager to strengthen and grow strategic customer relationships within their software and services portfolio. This is a hybrid role with some agreed on-site presence and occasional UK-wide travel for client visits and sector events.
Reporting to the Sales Manager, the Customer Success Manager will work closely with the wider sales function to align customer engagement activity with revenue goals, retention targets and long-term customer value. You will focus on deepening relationships with key strategic customers while establishing scalable processes to optimise support for the wider client base.
This role is ideal for someone who is customer-centric, data-driven and motivated by improving client satisfaction and commercial outcomes.
Responsibilities
Customer Retention & Growth
• Own and deliver the customer success strategy for existing customers.
• Strengthen engagement with strategic accounts to increase satisfaction, retention and account value.
• Identify and progress upsell and cross-sell opportunities.
• Collaborate with the Sales Manager to ensure campaigns, messaging and account plans align with customer needs and commercial goals.
• Support the development of ...