Customer Solutions Coordinator (Sales and Service) £25,000 to £30,000 based on skills Excellent Benefits Newcastle Upon Tyne - hybrid working (one week in office, one week working from home) Full-time, Permanent Are you someone who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering a high-quality service? We are excited to recruit for 6 proactive and professional Site Solutions Coordinator’s to join our Site Solutions team. What's in it for you! * Attractive Bonus Scheme * 25 Days Annual Leave plus Bank Holidays (Increasing with length of service) * Enhanced Company Pension Scheme * Life Assurance Scheme * Colleague Benefits! * Employee Assistance Program * High Street Discount Vouchers * Discounted Gym Membership * Health & Wellbeing Discount Vouchers * Cycle to Work & Home & Tech Scheme Benefits * Milestone Birthdays Additional leave * Work Anniversary Bonus’s * Refer a Friend Scheme More about the role The Customer Solutions team forms the vital first connection with our customers, setting the tone for the service they can expect. Our role goes beyond simply handling enquiries — we listen carefully, offer tailored advice, and shape the right solutions from the very first interaction. Whether it’s a straightforward hire or a complex, multi-product requirement, we ensure every customer receives exactly what they need, delivered to the highest standards. As our Site Solutions Coordinator you will be the first point of contact for all site-based customer enquiries, ensuring every interaction is handled with accuracy, and professionalism. You will be responsible for managing incoming calls, emails, and digital enquiries, offering expert guidance on suitable products and services, and accurately processing hires, off-hires, and amendments. With a consultative approach, you will identify opportunities to add value to each order and help build strong, lasting relationships with regular site contacts. You will also monitor customer satisfaction, escalate service challenges early, and ensure all transactions are completed to the highest standard. About You! * Experience in a sales or customer service role (hire, construction, or service-based industries preferred). * Strong interpersonal skills and ability to build rapport quickly. * Sales-minded, proactive, and commercially aware. * Organised with excellent attention to detail and system accuracy. * Resilient and adaptable in a high-volume, fast-paced environment. * Confident using CRM and order processing systems. We understand that becoming an expert takes time — it’s a journey, not a quick fix. That’s why we’re fully committed to supporting your growth, both personally and professionally, every step of the way. Our Investment in Your Development To build a high-performing, customer-focused team, we’re launching a comprehensive programme of role-specific training. This structured development plan is designed to strengthen your skills, expand your expertise, and support your ongoing growth — all carefully aligned with the responsibilities and expectations of your role. Its a really exciting time to join Nixon Hire, so if you think you have the skills and experience to hit the ground running, we would love to hear from you! Armed Forces Covenant – As part of our pledge, we support the employment of veterans, recognising military skills and qualifications in our recruitment and selection process