Compliance & Planning Officer
£32,732
Full Time
Permanent
Mon – Friday – 40 hour week - Hybrid working
About Lampton Group
Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council.
We are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas:
About the Job
To work with internal and external supply chain partners to ensure that all works are carried out in accordance with Lampton Services requirements, and statutory obligations. You will plan and coordinate compliance works within agreed timescales.
The role will support the management team to provide up-to-date reporting information for Lampton Homes and LBH reporting on healthy homes, KPI’s, risks, challenges and successes.
Undertake the work planning function for a group of maintenance operatives utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there are effective communications with customers.
Work collaboratively with all stakeholders to deliver a safe environment for all customers
Carry out other administrative and data handling functions as instructed by the Supervisor, including updating all systems information, addressing queries from the Customer Service Centre. This list is not exhausted of all duties and responsibilities
Key Responsibilities: -
Monitor and plan servicing programmes and planned works relating to statutory health and safety compliance ensure they are delivered on time and to the required standards ensuring that all necessary paperwork is always in place, including corresponding to residence with findings from the report from the surveyors
Plan, coordinate and arrange all works having due regard to LS and LBH contractual obligations and administer such work in a spirit of mutual co-operation and trust.
Monitor relevant contractors and operatives to ensure delivery against timescales, specifications,
Responsible for verification of works completed. Oversee and arranging a programme of post inspections to confirm identified works have been completed in line with suppliers' contractual agreements
Identify opportunities to enhance operational performance and customer excellence through continuous improvement of processes, procedures and systems.
Ensure accurate and timely completion of all paperwork/electronic updates are received and logged. Review and respond to contractors’ applications for payment, in accordance with contract conditions.
Ensure all completed works is recorded and available for upload into the client’s management system
Engage with residents to seek their views, use feedback to ensure continual improvement and high levels of customer satisfaction.
To display a high level of customer care when dealing with enquiries from tenants and leaseholders and contribute positively towards a high-quality customer focused service. Administrate Leaseholder consultation where required
These duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities within the company, commensurate with the grading of the post, without changing the general character of the post.
Ensure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil the requirements of your role.
Previous Experience and Skills Required:
NVQ level 2/3
GSCE’s grade A to D
Building safety qualification
Desired:
Experience of collaborative working with colleagues to monitor and develop services and deliver change
Previous experience of working in a Social Housing Repairs environment is desirable.
Analytical and logical skills with excellent problem solving
Good level of numeracy, literacy, written, oral and communication skills
Experience of working within a customer facing role, delivering an outstanding customer experience
In return Lampton Group will offer you:
We offer annual pay reviews and incremental pay increases
23 days holiday allowance, plus bank holidays
Free gym membership
Enhanced Maternity and Paternity leave and Pension Scheme
Exclusive Discounts - save with Lampton Rewards and EE mobile offers
Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
Sustainability Perks - cycle to work and electric car salary sacrifice scheme
Career Growth – CPD training, structured development, and leadership opportunities
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process