Purpose Working under supervision as part of a busy IT department to gain skills and experience through on the job training and working towards an IT qualification. To contribute to the provision of first- and second-line technical support for all AMG Chrome employees across UK and U.S. locations. Duties Troubleshoot and resolve hardware, software, and network issues via remote tools and occasional on-site visits to other locations. Communicate with internal employees through Teams, email and Phone and Face to Face where possible. Work towards internal SLAs for users. Maintain and support Microsoft technologies, including Microsoft 365, Teams, SharePoint, Windows OS, and related applications. Support the setup, upgrades and maintenance of user accounts, devices, and IT assets. Carry out routine support i.e. Password resets, installs and upgrades. Work collaboratively with other IT team members to deliver consistent and effective services. Ad hoc support the internal Bespoke systems Assist in onboarding/offboarding processes, ensuring all IT systems are correctly configured. Resolve issues through troubleshooting utilising our internal RMM System Ninja, Team Viewer etc Document issues, solutions, and processes to improve future service delivery through the ticket system and SharePoint. Contribute ideas for system improvements and automation. Travel occasionally to UK sites as required Use basic Scripts like PowerShell to automate set ups Be responsible in maintaining backups of the core systems and servers. Training and learning to complete an apprenticeship £19,000 Per annum Knowledge, Skills & Qualifications Minimum of 5 GCSEs (to include Mathematics & English) (or equivalent) Open to Modernisation: Embraces evolving technology and contributes to the improvement and streamlining of IT systems and processes. Innovative and Problem-Solving Mindset: Thinks creatively to find effective solutions and proactively improves user experiences across a distributed workforce. Challenges the Norm: Willing to question existing methods and suggest constructive changes to enhance service and efficiency. Interest in IT and Technology: Genuinely passionate about IT and enthusiastic about supporting users and solving a wide range of technical issues. Confident Communicator: Comfortable interacting with employees at all levels across multiple locations, including international colleagues, both remotely and in person. Eager to Learn and Develop: Demonstrates a proactive approach to personal development and staying up to date with emerging IT trends and tools. Knowledge of Microsoft Technologies (desired): Tools and platforms such as Microsoft 365, SharePoint, Azure, and Windows environments. Experience of building PCs (desired): any experience of building PCs would be beneficial Standards of Performance Zero injuries Contribution to AMGs 5 core values in line with the Code of Business Conduct Compliance with policies and procedures No inappropriate use of company systems and facilities Systems and records are up to date and accurate Information can be located quickly and easily and is communicated timely and effectively Meet personal and team targets and objectives Recognised as contributing to the effectiveness of the business Health, Safety, Wellbeing and Environmental Responsibilities: Take care of your own and your colleagues health, safety and wellbeing and report any concerns to your Line Manager Act upon any hazards, unsafe conditions or environmental concerns without delay Comply with all relevant environmental laws and relevant standards and practices Look after your own and your colleagues mental health and raise any concerns of mental health injury or illness to your Line Manager or the People Department Abide by the Health & Safety Policy, Environmental Policy and Psychosocial Policy ADZN1_UKTJ