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Job Introduction
We currently have a vacancy for an Engagement Manager within the Consents & Engagement Team, supporting the Euston Delivery team.
About the role
Based in the Consents & Engagement team, the Engagement Manager reports into the Senior Engagement Manager and may manage a small team of Engagement Officers. The Engagement Manager develops and delivers engagement plans, activities and events. They also champion communications, guiding and coaching the team to deliver consistent, high‑quality written and visual materials tailored to suit the audience.
With a good understanding of our works and programme, stakeholders and our contract, they will provide advice and support to the broader team ensuring we manage risk and meet our objectives. The role may be responsible for managing non‑technical stakeholder interfaces and ensuring compliance with project commitments and area‑specific Undertakings and Assurances.
The Engagement Manager works closely with SCS colleagues across the organisation to create a joined‑up engagement function, managing both internal and external stakeholders. They build productive relationships with key counterparts in HS2 and deliver engagement in line with Project requirements.
An important part of the role is to support the Senior Engagement Manager to monitor and report on the effectiveness of our engagement programme, seeking feedback from stakeholders and community members for use in improving and adapting our engagement approach.
The Engagement Manager will be expected to identify, escalated, and help manage risk, including reputational risk, and understand when to raise an early warning notice.
They promote HS2's Legacy Strategy and contribute to social value and community investment initiatives in liaison with the Community Investment and Social Value Manager.
They manage the delivery of a robust complaints and enquiries process including recording and reporting in line with Service Level Agreement (SLA) targets, as well as identifying lessons learned and cascading learning to delivery teams.
The Engagement Manager may be required to manage engagement activities associated with surveys and land access requirements related to HS2 works and asset protection.
They proactively protect the Client's and project's reputation, helping to ensure that the project meets its obligations and behaves as a considerate neighbour at all times.
Flexible working
We welcome you to ask about flexibility (part‑time, remote, compressed hours, etc.).
Role Responsibility
* Develop and deliver the local area engagement plan.
* Deliver key communications through leafleting, posters, webpages, face‑to‑face discussions, workshops, site visits and public events, and report and record all engagement as required.
* Maintain a programme of access requirements and coordinate with SCS teams and third‑party contractors, carrying out surveys where required.
* Build positive relationships with local communities and stakeholders. Manage, mentor and train engagement officers in all aspects of engagement with a focus on high‑quality written materials.
* Manage engagement with property owners, residents, charities, businesses and schools.
* Manage engagement with Local Authorities covering
o Undertakings and Assurances (U&A)
o Settlement deeds and property access
o Public response and enquiries
* Support the project's compliance with Undertakings and Assurances, and assist with delivering compliance for all community‑related commitments.
* Work with colleagues to deliver the project's Community Investment and Legacy Programme.
* Follow the complaints and enquiries management process. Record and respond to complaints, enquiries and compliments within SLA requirements.
* Engage with other SCS teams to review construction timelines and impacts, inform residents and stakeholders and minimise effects on local communities where possible.
* Comply with all reporting requirements, including Key Performance Indicators (KPIs) and Forecast and Reporting requirements.
The Ideal Candidate
Essential
* Proven ability to plan engagement.
* Line management experience and ability to manage a small team of engagement officers where required.
* Excellent written and verbal communication skills; proven ability to write and present to a specified style and standard.
* Excellent interpersonal skills. Relationship management experience in an engagement role with proven ability to build and maintain working relationships with stakeholders and local communities. Problem solving, facilitation and negotiation skills with proven ability to effectively deal with challenging situations and resolve conflicts.
* Proficient/familiar with MS Office applications, CRM and I.T. systems.
* Proven ability to work under pressure and to tight deadlines.
* Attention to detail, ability to pull critical information from available data, translating technical detail into appropriate relevant and agreed communications for external audiences.
Desirable
* Experience of the construction industry or infrastructure projects.
* Experience of ensuring compliance with the obligations under the HS2 Act, in particular HS2's undertakings and assurances to external stakeholders.
* Media experience / training.
* Familiarity with Freedom of Information and Data Protection requirements.
About the Company
The role will work on the HS2 project, the UK's new high speed rail network. HS2 is a catalyst for economic growth across Britain, freeing up space on existing railways and connecting major cities with fast, reliable, high‑speed services.
The Skanska | Costain | STRABAG (SCS JV) delivers the HS2 London Tunnels Contract, including twin‑bored tunnels, SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and site compound construction.
You'll be a valued member of the wider team, with opportunities to take on additional responsibility, join our EDI Champions programme or support the local community (e.g. as a STEM ambassador).
Your personal and professional development is important to us. We welcome a discussion about how we can support you with additional study, professional membership or attainment if needed.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
SCS Railways is a Disability Confident Leader. We encourage disabled people to apply for our roles and will provide a fair and proportionate number of disabled applicants meeting the minimum criteria an interview.
Please see the disability confident commitments: https://www.gov.uk/government/publications/disability-confident-guidance...
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