Job Description
6-Month FTC | Full-Time | Liverpool City Centre | Hybrid Working
Your new company
I'm currently recruiting on behalf of our client, a leading name in the financial services sector, for a Customer Service Advisor to join their team on a 6-month FTC basis. This is a fantastic opportunity to gain experience in a fast-paced, customer-focused environment, working from modern offices in Liverpool city centre with a hybrid working model. The role also includes a 1 in 4 Saturday working rota.
Your new role
As part of the Customer Services team, you’ll be the first point of contact for customers, dealers, and funders, delivering high-quality support and ensuring a smooth customer journey.
Key Responsibilities:
* Respond to inbound customer queries via phone and email in a timely and professional manner.
* Maintain accurate customer records, including updates to personal details and account changes.
* Process settlement figures and due-date amendments.
* Build product knowledge across a range of products.
* Provide clear, effective advice and escalate complex issues when necessary.
* Uphold the company’s values by treating customers fairly and acting with integrity
What you'll need to succeed
I am looking for a candidate who brings a confident and frien...