Exemplar Health Care Support Centre, Sheffield
IT Service Desk Analyst
This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.
About the role
* Act as the first point of contact for all IT support queries
* Answer calls, emails and self‑service tickets promptly
* Log and categorise incidents and service requests accurately
* Provide first‑line troubleshooting for hardware, software and network issues
* Guide users through solutions in a clear and friendly manner
* Escalate complex or unresolved issues to second‑line support
* Maintain detailed and accurate records in the ticketing system
* Set up and configure new user accounts, equipment and basic software
* Support password resets and access requests
About you
* Proven 1st line Service Desk support (minimum 2 years)
* Supporting Windows 11 and Microsoft 365
* Knowledge of Windows Server Operating Systems (2016, 2019)
* Strong work ethic and self‑motivation with the ability to work under pressure
* Knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
* Active Directory experience
* Sophos
* Draytek
* Barracuda
* Datto
* Mac OS experience
* Manage Engine – Exchange Plus and AD Manager Plus
Qualifications
* GCSE’s at Grade C or above in English & Mathematics or equivalent
* Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
What we offer
* Excellent supervision, peer support, learning opportunities and career prospects
* Retail and lifestyle discounts
* Free DBS check
* 24/7 counselling and support
* 25 days annual leave allowance plus bank holidays
* Blue Light Card eligibility
How to apply
Sound good? We’d love to hear from you. Click the button to "APPLY NOW".
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