Job Description
Command Centre Lead (Technical Operations Lead / Service Operations Lead)Preston (onsite 5 days/week) ?? £100,000 + 10% bonusWe're looking for a S enior Command Centre Lead (also aligned to roles such as Technical Operations Lead, Service Operations Lead, or Senior Incident Lead ) to take ownership of a critical live environment.This is a high-impact position where you'll act as the technical authority during major incidents, ensuring service stability, rapid resolution, and strong operational control across a complex, multi-supplier landscape.What you'll doLead the Command Centre (similar to a NOC/SOC or Service Operations function ) and oversee day-to-day operationsTake command of Major Incidents (Sev 1/2) and critical business eventsCoordinate multiple suppliers in a SIAM / multi-vendor environmentMaintain real-time visibility across infrastructure, applications, networks & securityDrive incident resolution, root cause analysis, and continuous improvementAct as the central escalation point and provide clear updates to senior stakeholdersWhat you'll bringExperience in roles such as Command Centre Lead, Technical Operations Manager, Service Operations Lead, or Major Incident LeadStrong background in NOC, SOC, or large-scale 24/7 operations environmentsBroad technical understanding across multiple IT towersProven ability to lead under pressure in live environmentsExperience coordinating across multiple service providersStrong stakeholder management and communication skillsFamiliarity with ServiceNow and enterprise monitoring toolsRequirementsSole UK nationalSC cleared or eligibleA great opportunity for a calm, credible and decisive operations leader who can run a live environment, align suppliers, and confidently represent the business onsite.RSG Plc is acting as an Employment Agency in relation to this vacancy.TPBN1_UKTJ