Job Advert
To be a Meeting & Events Assistant, we want to see talent and passion so that you can deliver exceptional customer service, ensuring that both standards and specifications are met, creating a service delivery that will be an occasion for all guests.
Working within the Meeting & Events department, you will be part of a team delivering a high quality of service to our customers, maximising on all sales opportunities.
Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and up-sell at every opportunity.
Key Tasks will involve:
* Anticipate guest's needs, respond promptly, and create solutions to any issues that may arise.
* Serve food and drinks, ensuring that requests and queries are responded to in a timely and friendly manner.
* Understand your areas of responsibility, ensuring everything runs effectively in line with brand specification.
* Be fully conversant with the set-up of meeting and events rooms and do mise-en-place prior to, during and after service.
* Ensure that function rooms are prepared in line with customer's requirements.
* Implement the set-up of rooms and other public areas in accordance with hotel standards and ensures that all M&E rooms are maintained to show-round standards at all times.
* Attain a working knowledge of the event/function taking place, together with the menu and wine list.
* Collect food and beverages; serve to guests according to establishment procedures and standards.
* Ensure that all refreshments/lunch for function rooms are served on time as per the weekly function sheet.
* Communicate and work effectively within a team to ensure every guest leaves with the desire to return.
* Service meeting and event rooms to the required standards.
More importantly, you must enjoy what you do have a great personality, be confident, and have a 'can do attitude'.
In return we offer:
* Competitive room rates at our other hotels nationwide
* Ongoing career development – apprenticeships, internal training and more
* Discounts on all food and beverage
* Discounted stays worldwide
* Uniform provided