The Vacancy
Reporting directly to the Assistant Service Manager. The purpose of this role is to manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone / email / web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.
The Vacancy
Reporting directly to the Assistant Service Manager. The purpose of this role is to manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone / email / web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.
Proactively work alongside TCSA Team to manage technical issues and reviews through the Service & Warranty procedural workflow, ensuring that the CRM is accurately updated, and customers informed of progress.
This role requires the skill to resolve customer’s issues in a swift, successful, and diplomatic manner regardless of the circumstances.
An understanding of heating appliances of all fuel types, their installation and servicing will be highly advantageous for this role, but not a requirement as full training will be provided to successful applicants. Previous experience in a call centre handling technical fault finding or supporting warrantied goods will also be advantageous.
The Company
The Stovax Group (comprising Stovax & Gazco) designs, manufactures and distributes high quality solid fuel, gas and electric stoves & fireplaces to more than 30 countries.
The Stovax Group has predominantly grown organically through designing and developing its own products which are at the mid to upper sector of the market.
The Stovax Group VALUES PEOPLE employing around 300 employees and has a proven record of developing and promoting staff. The Group continues to invest not only in a continuous new product programme, DRIVING INNOVATION, but also in structured training (both internal and external) for its staff.
The common requirement for people interested in these roles will be a desire and commitment to be involved in a dynamic business, with PASSION IN ALL WE DO, where the overriding criteria are product quality and CUSTOMER FIRST.
What We Offer
We want our employees to know they are appreciated for their hard work and contribution. Everyone at Stovax & Gazco has access to a range of fantastic benefits, many of which start from the moment you join the team.
6.4 Weeks Starting Holiday
Every employee receives a minimum of 6.4 weeks holiday, inclusive of bank holidays, which rises with length of service.
Generous
Flexitime
Many of our office-based staff benefit from our generous flexi-time scheme.
Free
Eye Test
We provide vouchers for eye health and eyesight tests for our VDU users at regular intervals, also offering support for the cost.
Positive working environment
We listen to ideas at Round Table meetings, encourage integration and open communication across our large company.
Pension
Scheme
You are given the option to join the Group’s pension scheme, which is a Standard Life Group Personal Pension Scheme.
Free
Parking
We offer free dedicated on site parking to all our staff.
Staff
Discount
You can also benefit from our generous staff discount scheme, which allows them to buy Group products at a heavily discounted price.
Provide
Training
Our team are talented, knowledgeable, and always keen to provide training.
#J-18808-Ljbffr