Animal Care Assistant & Veterinary Receptionist
Are you a friendly, organised, and proactive individual looking for a rewarding full-time role where you can combine your love for animals with excellent customer service?
We're looking for someone special to join us as a Veterinary Practice Support team member – a unique role that blends animal care assistant duties with front-of-house reception responsibilities.
You’ll be part of a supportive and welcoming practice team, working across both client-facing and hands-on animal care duties. No two days are the same, and you’ll be making a genuine difference in the lives of pets and their owners.
What You’ll Be Doing:
* Supporting our clinical team with animal handling, feeding, and monitoring
* Helping maintain a clean, safe, and comfortable environment for our patients
* Greeting clients, answering phones, booking appointments, and managing queries with empathy and efficiency
* Assisting with administrative tasks, prescription requests, and insurance processing
* Providing compassionate support to pet owners during emotional or stressful situations
What We’re Looking For:
* GCSEs at grade C (4) or above in English and Maths
* Previous experience in a customer-facing or reception role
* A calm, caring, and professional manner, especially under pressure
* Excellent communication skills, both verbal and written
* Strong organisational and IT skills, including Microsoft Office
* A genuine interest in the veterinary industry and animal welfare
* Ability to work both independently and as part of a team
You will work 40 hours per week, Monday-Friday with shifts between 8 am – 7 pm, and 1:3 Saturdays 8:30 am – 12:30 pm.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
The Woodley Vet
106 Crockhamwell Road, Woodley, RG5 3JY, United Kingdom
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