Reporting to our Credit Control Manager, you will be a key member of our credit control team and responsible for the collection of payments from customers in a timely manner, to reduce the debtor days by ensuring that payment is received in accordance with the agreed terms.
You’ll work with a portfolio of global customer accounts and will be responsible for proactive contact with the customers, ensuring that all collections activity is recorded and reported accurately and promptly within the finance system. You’ll proactively maintain contact with the Representative and the Retailers, keeping abreast of their business performances to ensure potential problems are spotted before they import ours.
You’ll already have experience within credit control, ideally within the retail space and be a confident communicator, comfortable working in a fast paced, global team.
The Responsibilities:
* Proactively contacting customer accounts by email and telephone and ensuring prompt collection of the outstanding debts.
* Updating notes from customers and recording all collections actively on our finance system (Navision).
* Working with a global customer network and an understanding of cultural variations when dealing with customers in different locations.
* Presenting Credit Holds to internal business partners, while suggesting resolution paths.
* Recording and reporting queries to the wider business areas for resolution.
* Identifying and escalating any problematic debts to the Credit Control Manager for further action.
* Working towards individual and group targets, mutually set with the Credit Control Manager.
* Taking phone calls from customers with account queries and resolving any accounting issues.
* Accurately applying customer payments on their account to ensure they are up to date.
The Person:
* Solid experience within credit control, with a good understanding of account and credit control processes.
* Ideally you’ll have experience working within a retail environment.
* You’ll be super-confident on the telephone, happy and comfortable to call customers to ask for and take payment.
* Excellent communication skills – this is so important both with our customers and global teams.
* Understand the importance of attention to detail within all communication.
* You’ll be a ‘whizz’ with Excel and be savvy with other IT and finance systems and software.
* A “can-do” positive attitude – happy to help your customer and colleagues when required.
* A team player with a good sense of humour.
The Benefits:
* Product Allowance
* Hybrid and flexible working hours
* Summer Fridays (6 ½ days in July and August on Fridays)
* A day off for your Birthday
* 25 days holiday + Bank Holidays
* Work from anywhere for 2 weeks
* WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
* Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
* Career development allowance (Personal allowance to use on career development)
* Private health care and/or dental care (provided by AXA and DenPlan)
* Socials organised by Wellbeing and Feel Good group
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