We are looking for an experienced Account Manager who lives and breathes social media platforms and content creation to join our rapidly growing agency working on a range of national and international brands. You will be working with our creative, production, strategy & social teams to deliver high-impact social content & paid media content marketing strategies. Our client services team is rapidly growing, so there is a great opportunity for growth & development. We’re looking for a ‘do-er’ and ‘go-getter’, someone who will take the reins and own it. You will ensure an exceptional level of client services by pre-empting and managing client requirements, internal resourcing, delivering successful projects whilst maintaining a profitable service and going the extra mile in representing our business. Main Responsibilities Be the day-to-day contact for your clients, working with them and our teams to deliver successful content campaigns. Sharing clear and thorough updates and reporting with clients regularly over email, phone calls and face-to-face meetings, while providing recommendations and expertise at every stage of the campaign. Represent your clients internally to ensure effective creative briefing & delivery of all projects, on time and on budget, whilst managing client relationships & expectations. Creation of client presentations as required. Compiling budgets and timing plans for clients. Ensure creative & strategic excellence across all deliverables. Demonstrate a good understanding of producing creative content for social. Managing the work priorities of yourself and your project team. Being able to thrive in a very fast paced environment Planning and booking resource across multiple departments and adjusting plans alongside updates to timing plans Key Skills & Characteristics Required Experienced in client account management, project management, content strategy, financial management, content production & social media delivery. Experienced in managing accounts with organic social & paid social media spend. OOH & TVC campaign delivery a bonus. Ability to understand and interpret clients’ requirements instantly. Good time management skills and ability to manage multiple clients and projects simultaneously. Confident and articulate, with the ability to voice and share ideas and opinions both internally and with clients. Strong communication skills both verbally and in writing. Strong creativity with high attention to detail. Confident in your own abilities. Great team player with a client-centric focus and possess the ability to build strong and effective working relationships. A problem solver who is proactive, driven and ultra-organised. Self-motivated and ambitious. What's in it for you? Flexi-working and flexi-hours Dog friendly offices Quarterly socials including Summer and Christmas parties Company bonus schemes Volunteer days Cycle to work scheme and Home & Tech scheme Monthly team lunch Monthly gift vouchers Mental health first aiders Employee Assistance Programme & wellbeing app Annual awards Long service rewards - including increased annual leave after 2 years Discounted gift cards 23 days annual leave plus bank holidays Enhanced maternity/secondary carer policy Clear progression plans Pension